I purchased a lambswool buggy liner from this lady and when it came down it did not fit the buggy so I emailed the lady and said I would be returning it. She responded to me once to say that not fitting was not a good enough reason but I pointed out to her that her website stated that they would refund if you are "not entirely happy" with a product and I was not so I was returning the item to her.
Since I returned the item in February I have had no contact from the company nor have I received any refund at all for the item which I returned and was signed for on receipt.
I am therefore left out of pocket and with no product to show for it. I am escalating my problem to trading standards as its a disgrace that someone should be able to operate a business like this.
I REALLY DO NOT RECOMMEND USING THIS COMPANY