Owing to my experience, I feel that I ought to counter some of the negative guides on these sellers/items.
I bought 2 matching suitcases which arrived from Germany within 3 days! They are of excellent quality. However, one of the combination locks jammed while trying to set it. Whether this was due to my not following the instructions about setting the combination I am not sure. I contacted the seller, Princess Peer, and within a few days two replacement locks were sent to me.
I cannot fault such service and thoroughly recommend Redolz.