Resale of second hand DVDs by Virtual Retail

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Virtual Retail Ltd are an ex rental store meaning we are fully authorised to offer for resale any dvd whether it be ex rental, used or new.  As a result, this guide is to assist with queries regarding our resale of such DVD's and associated DVD accessories.  For full details of what each means, see the guide below;


Ex Rental DVD's


From time-to-time we obtain ex rental dvd's and sell these at a standard rate, usually £2.75 each.  These dvd's are guaranteed to work, be in an 'as new' condition and be the original rental version.   We do not and will not condone the sale of illegal copies nor will we  refund you if you send us back, for return, a copy that we did not send you in the first place.  Each and every dvd we sell has a unique code that is hidden within the dvd itself and we record these at the time we test them.  If you send us a dvd back, requesting a refund we will check the code and  from this, we can tell if the dvd has been burned, copied or altered in any way.  If you have a genuine faulty dvd we will happily replace the dvd on your behalf and refund all postage paid by you to return it to us in the first place.  Doing this ensures due diligence on our behalf.

Second Hand DVD's

From time-to-time we obtain second hand dvd's and sell these at a standard rate, usually £2.75-£4.75 each.  These dvd's are guaranteed to work, be in an 'as new' condition and be the original second hand version.   We do not and will not condone the sale of illegal copies nor will we  refund you if you send us back, for return, a copy that we did not send you in the first place.  Each and every dvd we sell has a unique code that is hidden within the dvd itself and we record these at the time we test them.  If you send us a dvd back, requesting a refund we will check the code and  from this, we can tell if the dvd has been burned, copied or altered in any way.  If you have a genuine faulty dvd we will happily replace the dvd on your behalf and refund all postage paid by you to return it to us in the first place.  Doing this ensures due diligence on our behalf.

New DVD's

We usually sell new dvd's at lower rates than that if you purchased it from any other medium, such as HMV.  All new dvd's are sealed and the EAN number recorded.  This ensures that we monitor each and every dvd that we ship out.  We will only accept a return if the dvd is faulty, again we can trace the authenticity from the hidden code within the dvd - which we will check when you return it to us.  If the dvd was purchased in error, we will accept if for return at no loss to ourselves, i.e. postage costs, and the cellophane is still intact.  If the dvd is not in an as new condition upon return to us we will refuse your request for a refund/replacement.

In any case, you will clearly see our DVD terms within the listing and each will clearly state whether it is new or used.  Postage is set at £1.75 per dvd, this amount changes for box sets.  For full details, terms and postage conditions please read the individual dvd description that you are interested in.


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