Ripped off by PayPal

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* I advertised an item for sale on eBay. I did not offer either 'tracked' or 'signed for' postal rates. The buyer in Italy asked me to confirm the postal rate. He did not ask me for a tracked or signed for postal rate. I obtained proof of posting from my Post Office.
Three weeks later, the buyer said that he had not received the item and lodged a claim with PayPal. As a result, I lost the £40 value of the item, plus the £40 that was awarded to the buyer. This is simply unacceptable as I mailed the item in good faith without any request or offer of 'tracked' postage AND I have proof that I posted the item. The buyer cannot prove that he did not receive the item. So far I have been unable to find any avenue of appeal to PayPal about their decision in favour of the purchaser - who can prove nothing.  And now, in writing this I am told that my report must contain at least 200 words or 'it will not be published! What more can I say ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ???? ????  SOMETHING MUST BE DONE ABOUT THIS PARLOUS STATE OF AFFAIRS. 
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