I am furious with the post office and feel I have been totally ripped off. As far as I'm concerned the post office operate the biggest scam in this country and I'm about to tell you why, and how to avoid it. First, I will tell you what happeded to me. I sold an item on ebay in June 2011 for £80.00 and asked the post office how I could mail it securely due to the value of the item. I was asked the value of the item and told them £80 (this was written down at the time by the post office cashier). The cashier recommended I send it registered which I did. After 4 days it failed to arrive. I was told to wait a further 7 days before reporting it as a missing item. I was told the postman was unable to deliver the item because nobody was at home to sign for it. It had been returned to the sorting office. I asked them to return the parcel to me, as there was no return address on the parcel I gave them my address over the telephone and told it would be returned to me or my local office sorting office for collection by me within 48 hrs. It never arrive. I was told it has been sent to lost parcels depot in Ireland by mistake and to wait a month before asking them to return it to me. I waited a month and then told they did not have any record of it on their system You can understand how angry and frustrated I was getting, but that's not the end of it. I was told by post office customer services to put in for a claim for compensation which I did. They sent me a letter after one month to say it was being processed. 2 months later I had heard nothing more so I phoned them today to be told they would compensate me to the value of £40 exactly half of the value of the item. That is the total amount of compensation the post office will pay for the service provided under 'signed for' method of delivery. I was not told this. I gave them evidence of the true value of the item they lost. When you consider the post office claim to 'lose' 1'000,000 parcels every day, which they then 'auction' for their true value. I think you will agree this is totally unacceptable and we the public are being ripped off.
Ripped off by the post office?
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26 September 2011
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