Royal Mail tracking service upgrade
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6 March 2009
Recently Royal Mail have upgraded their tracking service for recorded delivery packages. Immediately after a package is accepted by a Post Office the details of the address of the Post Office at which it has been accepted is now accessible on their tracking site. However it is only an address and does not indicate that this is in fact a Post Office. This has led to confusion for some people when tracking an expected delivery. They see an address at which the package "has been accepted" and without knowing this a Post Office where the package has been posted they believe it is the address to which it has been delivered. This leads to customers contacting their suppliers alleging parcels have gone astray. Adding the words Post Office to the address would eliminate the confusion.
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