Samsung fridge freezer

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this is my second Samsung freezer Rs.21 they replaced the first one because it was still in waranty i have the same problem now with the second one but samsung dont want to know because it three years old i paid over £700 for a fridge freezer that has lasted only three years there customer services is awful why should i be expected to pay for the repair when its there fault i would never buy another fridge freezer from them again.
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