Selling internationally opens the doors to big business aswell as communication problems. Here is a few tips to help you with after sales care advice.
1.Remember that your buyer may not speak a lot of English. Keep your dispatch notice to a simple english format, using common words and not obscure or slang terms.
2. State the sent date in LARGE LETTERS, as this is the keyword they will want to see.
3.Leave feedback and feedback replies with a thank you in their language, it's a nice addition and shows other ebayers how much you care about your international sales.
4. If you do get an INR case or a complaint about an item still remember to use simple english when in contact. Often international sales end in a negative because the buyer finds it hard to understand a complicated English message. Try a free translation program like Babel or Google, it may not be perfect but these programs have changed a lot since the days of ' Thank you for your purchase' was translated to 'Slap a fish with a coin'.
5.When posting an item abroad, even if a CN22 form or equivalent is not required, it is actually a good idea to use one anyway as it speeds the process up and can reduce lost in post and customs hold ups.
6. BE SURE TO CHECK WHAT CAN AND CANNOT BE POSTED ABROAD VIA ROYAL MAIL, AS SOME ITEMS SUCH AS INNOCENT LOOKING FLOWERS AND HERBS MAY BE PROHIBITED BY THE DESTINATION COUNTRY DUE TO RARITY OR MISUSE.
7. Give them a date when to expect the item and inform them of possible customs delays. Again as hard as this may sound, stick to simple English.
Don't worry if you struggle to keep it simple, I'm still learning not to send messages out that sound as if they've been passed through a shakespeare novel. You'll learn in time and your buyers will thank you for it. Remember it is nervous for them too, to not be able to read a dispatch notice.