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Signed Delivery & Tracking Postage - Seller Protection

tifas-buyandsell
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Was sent this from eBay awhile back and had some useful information so thought i would share with those that did'nt get or just want postage protection infomation.

If you sell items of significant value on eBay, wouldn't you feel happier knowing that your earnings are protected? By adding online trackable postage to your listings, you can get full protection for eligible items you sell on eBay, as long as they're paid for with PayPal.

Proof of delivery is one of the key requirements for an item to be fully eligible for PayPal Seller Protection. If your eBay item cannot be tracked online, your sale may not be protected because you won't have proof of delivery. So if by any chance the item gets lost in the post and the buyer makes a claim, you could lose out on your hard earned money. Online trackable postage starts from just 75p, which is worth the extra piece of mind.

However, eBay items with a sale price over £150 (including postage) don't qualify for protection unless you also have a signature confirming delivery. So if by any chance your buyer claims that the item did not arrive, you could lose out on your hard earned money - as well as the item. Adding a signed proof of delivery can start from just 75p, which is worth the extra piece of mind.

Help protect your eBay sales by adding online trackable postage to your listings: 

  • Log in to My eBay and go to your 'Sell' page 
     
  • Select your 'Active' listings and click the 'Edit' button  
     
  •  Select a postage option such as recorded delivery, which includes online trackable postage

Help protect your eBay sales by editing your listings to include signed proof of delivery:

  •  Log in to My eBay and go to your 'Sell' page 
     
  •  Select your 'Active' listings and click the 'Edit' button  
     
  •  Select a postage option such as recorded delivery that includes signed proof of delivery 

You may already take steps to protect yourself when selling on eBay, but PayPal Seller Protection can provide an extra safety net to cover you against potential losses due to buyer claims, chargebacks or reversals.

PayPal Seller Protection can help you hold onto your money

There's no annual payout limit for PayPal Seller Protection and you can post to buyer addresses in any of the 190 countries where PayPal is accepted.

Remember that PayPal Seller Protection is independent of Buyer Protection, which means there on your side too. Just take the steps below when you're selling, so you know you're covered.

  1. First you need to make sure the item is 'Eligible' for Seller Protection by checking your 'Transaction Details'. Log in to PayPal, go to your Account History and click on the 'Details' link next to the transaction.
  2. Retain online trackable proof of delivery, such as Royal Mail's Recorded Delivery. If you hand deliver an item or post it in any other way that cannot be tracked online, your transaction will not qualify for Seller Protection.
  3. Post to the buyer's address provided in the 'Details' link in your account history.
  4. For transactions with a value of £150 or more, you need to provide proof of signature from the recipient if the buyer claims that the item did not arrive.
  5. Post the item within seven days of receiving payment.
  6. Only accept payments in full from a single PayPal account.
  7. During a dispute process, please respond to all PayPal enquiries within the given deadlines, as disputes need to be resolved within a specific time frame. 

And don't forget you can print and pay for your postage from your computer with PayPal's online postage centre.

Hope this is useful,

tifas-buyandsell

 

 
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