StarMaker Guarantee and Refund Policy.

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DISPATCH
Goods will be dispatched within 24 hours from receipt of order.
All orders are shipped Royal Mail first class parcel post.
Royal Mail charge us :
                                   £3.00 shipping for up to 1kg in weight.
                                   £5.00 shipping for up to 2kg in weight.
StarMakerFX does not charge extra for packaging or handling unlike other companies on Ebay.
REFUNDS through Due-Diligence.
We reserve the right to NOT refund products that perform as described within our advertising, or where an item has been found to be opened and used. Due-Diligence is required by the customer prior to purchase of any of our products. For information on any of our items, or if you require to know if an item will work with your project, please email:
NON-REFUNDABLE ITEMS
All of our body products, body paints, lipsticks, mascaras, face paints, nail varnishes, or any items sold for use on the body CAN NOT be returned or refunded due to health and hygiene. (This does not affect your statutory rights.)
STARMAKER FX’S 100% PRODUCT GUARANTEE
We offer a 100% customer satisfaction guarantee. All products sold have been tested prior to shipping to conform to our manufacturing and resale policy. If your product arrives damaged, or fails to perform to its MSDS specifications, StarMaker FX will refund or exchange the item(s) in question. This is subject to our due-diligence policy.
REFUNDS on FAULTY GOODS
Please contact us if you receive faulty or damaged goods through ebay emails. We will respond within 24 hours to discuss the issues. If we cannot resolve the problem, we will either refund or exchange product(s).
SHIPPING COSTS
1) Damaged products or items sent out by mistake are the responsibility of StarMaker FX. Any returns required will be paid for by ourselves.
2) All other product issues that request a return for a full refund are the responsibility of the buyer.
3) “Free shipped” products that are returned due to incorrect or non-deliverable addresses that are listed on your ebay/PayPal account will be deducted from the total cost of the refund, or if you require the item(s) to be resent, a shipping fee will be applied.
TERMS OF RETURN FOR FULL REFUNDS
1) Full refunds will be given 48 hours AFTER the item is returned and tested to conform to our MSDS standards. Due-diligence is required on your behalf to make sure the item is packaged correctly and returned with tracking, (and insurance if you feel it prudent).
2) All returned items must include a return reference number as supplied from StarMaker FX.
3) All returned items must include original packaging and original invoice (no copies accepted).
4) All returned items must include any FREE products supplied with the initial order (ie. Keyrings, etc.)
5) Insufficient return shipping costs charged to StarMaker FX will be deducted from the refund given.
STARMAKERFX reserves  the right to amend terms and conditions  information without prior notice
 
 
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