T & C

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Terms and Condtions!

We keep our shipping prices to the absolute minimum and do not make any profit!!

All items are dispatched within three working days, most are sent same day.

For other shipping services, or shipping services to other overseas destinations, please contact us for a quote prior to bidding / buying.

Please note that we do not allow collection in person.

Royal Mail Order Not Arrived?


When we send we always obtain ‘proof of posting’

For peace of mind you can request that your order be sent by Royal Mail Recorded Delivery for an extra 70p.  This option can be selected at checkout.

We accept NO RESPONSIBILTY for items lost or stolen in the post.  No case will be pursued by us unless recorded delivery is used.

In the unfortunate and rare event that you order has not arrived within 15 working days from date of dispatch, please contact us and we will help to assist you with pursuing your claim with Royal Mail.  Please note ‘we do not’ file a lost item claim for you but provide all the necessary information for you to complete the claim form yourselves, and provide proof of postage if required.  Royal Mail / Post Office claims, damages or lost item complaint cannot be followed up until 15 working days have passed.

Undelivered Parcel


If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a re-delivery charge is payable to us before we will resend your package.

Refunds are only available within 14 days of ordering and our return policy applies.

Damaged Parcel?


In the unfortunate event your parcel arrives damaged you should refuse delivery if the damage is obvious.  It will be returned to us and replaced.  If you have accepted the parcel please contact us immediately.

Returns


If any item purchased from us. is found to be faulty, damaged in transit or differing from the description given, then we will be pleased to arrange either a refund or a replacement of the product at the customers discretion.

Some images that we use to show a picture of the product are supplied by our supplier and not of the actual product, they are for demonstration purpose only so from time to time products may vary slightly from those shown. If you require a photo of the specific product that will be sent out then please ask before purchase. If you are returning a product for this reason then only the product price will be refunded less postage and packaging costs.

All returns MUST be notified to us via the contact eBay button within 14 days of delivery of the product, at which point we will give you details of how to return the goods to us.

If upon receipt the item is not found to be faulty then an extra postage charge will be requested before the product is returned to the customer and no refund will be issued.

All damaged goods will be required to be returned to us for inspection, we do not issue part refunds for damaged items that customers are willing to keep. We will replace damaged items once we have received the original damaged item back. You may be required to complete a form at some point by Royal Mail regarding this damage.

Contact


If you have any other questions, or would like more information on any of our items, please contact us by clicking the email the buyer link at the top of this page.

When purchasing please ensure that the Email Address you have registered with Ebay is correct, as we will use it to send all messages to you regarding your item. If you believe you have not heard from us, please check your spam/junk mail box, as certain accounts such as Hotmail, Yahoo, and Google are well known for treating genuine emails as spam.

We aim to provide a response within 48 hours, please be patient as we do recieve lots of emails!
 


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