TV buying tips

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My tale of woe

I am writing this guide in the hope of helping people to buy a TV they will be happy with, having recently bought an LG 49UH668V that I am not at all happy with! The reasons I am not happy with it are 
  1. It is advertised as a Smart 4k ULTRA High Definition TV but I find the picture quality leaves a LOT to be desired, as it seems no better or clearer than the picture I got on the  32" Toshiba 32XV555DB LCD TV, which I purchased in 2011!
  2. The user manual is very basic to say the least and fails to explain the best ways in which to connect other devices, such as USB drives, sound systems etc.
  3. The responses I have received from LG have been VERY unhelpful indeed: all they do is tell me to download the user manual and the HTML user guides! And even worse, when I asked them why Smart Picture Mode was greyed out and inaccessible, they told me to reset the TV to its original factory conditions to see if Smart Picture Mode was then available. BUT after searching through their extremely hard-to-navigate HTML guide, I found out that Smart Picture Mode was NOT available when equipment (Virgin Media Tivo box) is connected via HDMI! S if I had reset the TV, it would have been a complete waste of time. They admitted this error when I told them what I had found but that is an indication of the level of expertise you can expect from LG support.

Specifications are not all you should look for!

Whilst exact specifications should always be checked and compared to other Brands and types of TV, they are not the only thing worth considering! 

Many brand new TVs on sale either on the internet or in High Street retailers are actually OLD models - but  the year they were first manufactured is very rarely stated (except if they are the current year's models). So I believe it would be a good idea to ASK when they were first manufactured.  This will help you decide if the 'great price' they are being offered at is because the sellers want to offload them sooner rather than later, which is usually the case - Caveat Emptor.

Another thing worth considering is the customer service you can expect to receive from both the seller and the TV manufacturer because these can vary from very good to quite appalling! So my advice is to send at least one message to both, asking some technical question about the model you are considering buying and to only buy that model if you are 100 percent satisfied with both responses. Because once you have parted with your hard earned money, it may be too late to change your mind if you have operating or performance issues with the wonderful new TV you thought you had purchased.

And don't be tempted to just to buy the TV with the most USB, HDMI, Component, Composite or other input/output ports UNLESS YOU ARE PRETTY SURE YOU ARE GOING TO NEED THEM! Nowadays, many people have several pieces of external equipment they wish to connect to their TVs - like X-boxes, DVD players, sound systems, PC's and laptops, USB drives, mobile phones etc.. But if you only wish to connect one sound system and one USB drive and do not envisage ever wishing to connect an X-box or PC, then having 3 USB ports and 3 HDMI ports instead of just one or two isn't going to affect you. 

User manuals

It is also worth finding and downloading a copy of the user manual for the TV you are considering buying because these also vary from being full, easy-to-follow instructions to those that leave you with so many questions about how to do this and that with your TV that you will never be able to make full use of its advertised features!


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