Having got the bug with ebay I was not very happy when I had a problem which I could not solve.Too late to correct a mistake an automated response was very unhelpful.
No you cannot telephone for help if you need it instantly!
I had a query with paypal rang them on their telephone number and got a very helpful response and problem solved.Why carnt ebay be so helpful? I understand they are both part of the same company.
Beware Spoof emails sent very convincing said it was from Paypal.I rang paypal again when I realized and they were very helpful and emailed me instructions on what to do.