Ok...so mentioning no names here but....I have recently been involved in a transaction...I bought a book, paid straight away and the item was posted and I received it yesterday. Packaging was damaged...The seller had used a simple sheet of brown paper to wrap it...fair enough I hear you say....but the book was slightly damaged because of this and when it arrived the packaging was torn and battered (yes Royal Mails fault true!).
I contacted the seller, just to pass on some advice that maybe the book needed a little bit extra packaging to prevent damage.
The response I got was quite abrupt......
"...This is true but I was trying to save costs to you and myself on packaging. The new rules at royal mail is making it difficult to reduce P&P costs when selling on ebay. That is also why I offer an optional postal insurance fee which would mean a padded envelope is used and the item is insured for loss or damage. This option was not selected on your order so I sent it by the cheaper option....."
Is this right or wrong? Should postal insurance be paid for (I assume this to be Recorded Delivery!) to get adequate (BY ADEQUATE I MEAN - PACKAGING TO PREVENT DAMAGE??) packaging on your items??
I NEVER charge my buyers to send their items with ADEQUATE packaging. I wrap ALL parcels carefully using strong mailing bags. Which, if bought in bulk can save you a LOT of money! This saving can then be passed onto my buyers.
How about a simple formula?
Item + WELL packaged = Item arrives safe + HAPPY BUYER = Positive feedback!!!
Any feedback would be greatly appreciated :o)