WARRANTY CONTACTS A guide of who to call A to P

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Frustrating I know when a piece of kit you rely on breaks down, you want it fixed or replaced asap. This guide gives you all the numbers you need to get that done without having to trawl the internet for a random switchboard number.. this takes you right who you need to talk to to get yourself fixed up in no time!

There are normally 2 types of faulty goods criteria each with different service solutions you to consider (a) Dead on arrival ( we have to organise a quick replacement or issue a refund ) (b) Goods becoming faulty after delivery ( the manufacturers warranty may cover on site replacement)

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IF DEAD ON ARRIVAL ALL GOODS MUST BE RETURNED TO US IN THE ORIGINAL PACKAGING PLEASE KEEP THIS FOR AT LEAST 14 DAYS.

Most of the products that we supply come with a ’Manufacturers on-site or replacement warranty’
Product Support & Manufacturer Warranties

Here is an A to O  of Manufacturers with details of who to call.
Please see our other guide for P to Z


ACCO

  • ACCO PROJECTORS
  • 3 years warranty. Call ACCO Technical Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair
  • ACCO LAMPS
  • 12 month exchange warranty. Call ACCO Technical Service Centre on 0845 6586600
  • ACCO PROJECTORS
  • 3 years warranty. Call ACCO Technical Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair
  • ACCO LAMPS
  • 12 month exchange warranty. Call ACCO Technical Service Centre on 0845 6586600

AURORA
  • AURORA CALCULATORS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • AURORA SHREDDERS
  • 12 months warranty. Return to base with proof of purchase & description of fault
  • AURORA LAMINATORS
  • 12 months parts & labour. Return to base with proof of purchase & description of fault
  • AURORA CALCULATORS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • AURORA SHREDDERS
  • 12 months warranty. Return to base with proof of purchase & description of fault
  • AURORA LAMINATORS
  • 12 months parts & labour. Return to base with proof of purchase & description of fault

BROTHER
  • BROTHER TYPEWRITERS/WORD PROCESSORS/FAX/PRINTERS
  • 12 months on site next day service. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BROTHER P-TOUCH LETTERING SYSTEMS
  • 12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BROTHER A GRADES
  • 12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000
  • BROTHER LAMINATORS
  • 12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BROTHER FLAT BED SCANNERS
  • 12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000
  • BROTHER TYPEWRITERS/WORD PROCESSORS/FAX/PRINTERS
  • 12 months on site next day service. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BROTHER P-TOUCH LETTERING SYSTEMS
  • 12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BROTHER A GRADES
  • 12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000
  • BROTHER LAMINATORS
  • 12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BROTHER FLAT BED SCANNERS
  • 12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000

BT
  • BT FACSIMILE - PAPERJET
  • 12 months exchange warranty. Machines under 28 days old will be replaced with a new machine, over 28 days will be replaced with a refurbished machine. Call 0845 0740750
  • BT IMAGE
  • 12 months on site exchange. Dealer or end user to call BT on 0845 6000053
  • BT TELEPHONE PRODUCTS
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault. On-Air telephone products - 12 months exchange warranty. Call 0870 2404682
  • BT FACSIMILE - DECTFAX
  • 12 months on site exchange warranty. Machines under 28 days old will be replaced with a new machine, over 28 days will be replaced with a refurbished machine. Call 0845 6031066
  • BT FACSIMILE - E FAX
  • 12 months exchange warranty. First 30 days covered by exchange warranty. Call 0870 2413929
  • BT FACSIMILE - PAPERJET
  • 12 months exchange warranty. Machines under 28 days old will be replaced with a new machine, over 28 days will be replaced with a refurbished machine. Call 0845 0740750
  • BT IMAGE
  • 12 months on site exchange. Dealer or end user to call BT on 0845 6000053
  • BT TELEPHONE PRODUCTS
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault. On-Air telephone products - 12 months exchange warranty. Call 0870 2404682
  • BT FACSIMILE - DECTFAX
  • 12 months on site exchange warranty. Machines under 28 days old will be replaced with a new machine, over 28 days will be replaced with a refurbished machine. Call 0845 6031066
  • BT FACSIMILE - E FAX
  • 12 months exchange warranty. First 30 days covered by exchange warranty. Call 0870 2413929

BUSICOM
  • BUSICOM CALCULATORS
  • 12 months parts and labour excluding broken displays and leaking batteries. Dealer to return faulty items to Busicom with proof of purchase - Busicom Service Centre, Unit 4 Axis, Hawkfield Business Park, Hawkfield Way, Bristol, BS14 0BY. Tel: 0117 9641300
  • BUSICOM CALCULATORS
  • 12 months parts and labour excluding broken displays and leaking batteries. Dealer to return faulty items to Busicom with proof of purchase - Busicom Service Centre, Unit 4 Axis, Hawkfield Business Park, Hawkfield Way, Bristol, BS14 0BY. Tel: 0117 9641300

CANON

  • CANON FACSIMILE/COPIERS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON CAMERAS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON SCANNERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON PRINTERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON CALCULATORS
  • 12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 08705 143 723
  • CANON FACSIMILE/COPIERS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON CAMERAS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON SCANNERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON PRINTERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • CANON CALCULATORS
12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 08705 143 723
 
CASIO
  • CASIO CALCULATORS
  • 2 years warranty on Pocket/Desk/Printing calculators, 3 years on Scientific/Graphic Calculator. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • CASIO LABELLING MACHINES
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • CASIO DIGITAL DIARIES/DATABANK
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • CASIO CALCULATORS
  • 2 years warranty on Pocket/Desk/Printing calculators, 3 years on Scientific/Graphic Calculator. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • CASIO LABELLING MACHINES
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • CASIO DIGITAL DIARIES/DATABANK
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
 
DORO
  • DORO TELEPHONES
  • 12 exchange warranty. Return to base with proof of purchase & description of fault. Technical helpline number - 0905 8950854

DYMO
  • DYMO LABELLING MACHINES
  • 12 months parts & labour warranty. Call CRC on 01483 776060. For set-up or operational queries call Dymo on 0207 3415529
  • DYMO LABELLING MACHINES
  • 12 months parts & labour warranty. Call CRC on 01483 776060. For set-up or operational queries call Dymo on 0207 3415529

EPSON
  • EPSON PRINTERS
  • 12 months warranty. Call The Epson Support & Warranty line on 08704 437 766
  • EPSON PRINTERS
  • 12 months warranty. Call The Epson Support & Warranty line on 08704 437 766
FELLOWES
  • FELLOWES SHREDDERS
  • 2 years warranty. 20 year cutter warranty on P320/PS320.2/PS380/PS380.2/C120/120C/220/220C/320/320C/380/380C/420/420C/480/480C. Call Fellowes on 01302 836800
  • FELLOWES BINDERS/LAMINATORS
  • 12 months warranty. Call Fellowes on 01302 836836
  • FELLOWES SHREDDERS
  • 1 year warranty on P5M/P70CM/P5/P5PLUS/P40/45C/55C/PS60/62C/65C/70/75/SB80/85/95C. Call Fellowes on 01302 836800
  • FELLOWES SHREDDERS
  • 1 year warranty on Shredmate/P5M/P5/P5Plus. Call Fellowes on 01302 836800
  • FELLOWES SHREDDERS
  • 2 years warranty. 20 year cutter warranty on P320/PS320.2/PS380/PS380.2/C120/120C/220/220C/320/320C/380/380C/420/420C/480/480C. Call Fellowes on 01302 836800
  • FELLOWES BINDERS/LAMINATORS
  • 12 months warranty. Call Fellowes on 01302 836836
  • FELLOWES SHREDDERS
  • 1 year warranty on P5M/P70CM/P5/P5PLUS/P40/45C/55C/PS60/62C/65C/70/75/SB80/85/95C. Call Fellowes on 01302 836800
  • FELLOWES SHREDDERS
  • 1 year warranty on Shredmate/P5M/P5/P5Plus. Call Fellowes on 01302 836800
FRANKLIN
  • FRANKLIN ELECTRONIC REFERENCE PRODUCTS
  • 12 months warranty. Return to Franklin Division - Seiko UK Ltd., SC House, Vanwall Road, Maidenhead. SL6 4UW. Call Seiko on 0800 328 5618
  • FRANKLIN ELECTRONIC REFERENCE PRODUCTS
  • 12 months warranty. Return to Franklin Division - Seiko UK Ltd., SC House, Vanwall Road, Maidenhead. SL6 4UW. Call Seiko on 0800 328 5618
FUJITSU
  • FUJITSU SCANNER
  • 2 years exchange warranty. Call FUJITSU on 01202 782445
  • FUJITSU SCANNER
  • 2 years exchange warranty. Call FUJITSU on 01202 782445
   
GRUNDIG
  • GRUNDIG DIGITAL DICTATION
  • 12 months parts and labour warranty. Return to base with proof of purchase & description of fault
  • GRUNDIG DIGITAL DICTATION
  • 12 months parts and labour warranty. Return to base with proof of purchase & description of fault
 
HP
  • HEWLETT PACKARD FACSIMILE/MULTIFUNCTION/PRINTERS
  • 12 months warranty. Call HP customer services on 0870 010 4320
  • HEWLETT PACKARD FACSIMILE/MULTIFUNCTION/PRINTERS
  • 12 months warranty. Call HP customer services on 0870 010 4320
   
HSM
  • HSM SHREDDERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
  • HSM GUILLOTINES & TRIMMERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
  • HSM SHREDDERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
  • HSM GUILLOTINES & TRIMMERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
   
MINOLTA
  • MINOLTA-QMS PRINTERS
  • 12 months on-site warranty from date of purchase. Call 0870 6000359
  • MINOLTA-QMS PRINTERS
  • 12 months on-site warranty from date of purchase. Call 0870 6000359
 
NUMATIC     
  • NUMATIC VACUUM CLEANERS
  • 2 years warranty. Call Numatic on 01460 68600 with serial number and details of fault
  • NUMATIC VACUUM CLEANERS
  • 2 years warranty. Call Numatic on 01460 68600 with serial number and details of fault
 
OKI 
  • OKI FACSIMILE (Excludes OF250)
  • 12 months on site maintenance from date of purchase. Call Oki service/parts department on 01753 819800 quoting serial number and details of fault
  • OKI PRINTERS
  • 12 months return to Oki warranty from date of purchase.. Call 01753 819800 to obtain a returns authorisation number
  • OKI FACSIMILE - OF250 ONLY
  • 12 months exchange warranty. Call Oki service/parts department on 01753 819819 quoting serial number and fault
  • OKI FACSIMILE (Excludes OF250)
  • 12 months on site maintenance from date of purchase. Call Oki service/parts department on 01753 819800 quoting serial number and details of fault
  • OKI PRINTERS
  • 12 months return to Oki warranty from date of purchase.. Call 01753 819800 to obtain a returns authorisation number
  • OKI FACSIMILE - OF250 ONLY
  • 12 months exchange warranty. Call Oki service/parts department on 01753 819819 quoting serial number and fault
   
OLYMPUS
  • OLYMPUS DICTATION
  • 12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 0207 253 2772
  • OLYMPUS CAMERAS
  • 12 months parts and labour warranty. Call Olympus on 0207 253 0513. Technical Helpline Freephone : 00800 671 08300 (Business Hours)
  • OLYMPUS DICTATION
  • 12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 0207 253 2772
  • OLYMPUS CAMERAS
  • 12 months parts and labour warranty. Call Olympus on 0207 253 0513. Technical Helpline Freephone : 00800 671 08300 (Business Hours)
        
Check Out Our Shop We've The Best Priced Office Supplies On Ebay!!

   I hope this information is helpful to you should you require a replacement product be sure to check out our eBay store or our business machines section on our website: www.pen2paper.co.uk
Best wishes
Tim Ellis

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