WARRANTY CONTACTS A guide of who to call O to Z

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Frustrating I know when a piece of kit you rely on breaks down, you want it fixed or replaced asap. This guide gives you all the numbers you need to get that done without having to trawl the internet for a random switchboard number.. this takes you right who you need to talk to to get yourself fixed up in no time!

There are normally 2 types of faulty goods criteria each with different service solutions you to consider (a) Dead on arrival ( we have to organise a quick replacement or issue a refund ) (b) Goods becoming faulty after delivery ( the manufacturers warranty may cover on site replacement)

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IF DEAD ON ARRIVAL ALL GOODS MUST BE RETURNED TO US IN THE ORIGINAL PACKAGING PLEASE KEEP THIS FOR AT LEAST 14 DAYS.

Most of the products that we supply come with a ’Manufacturers on-site or replacement warranty’
Product Support & Manufacturer Warranties

Here is an P to Z  of Manufacturers with details of who to call.
Please see our other guide for A to P

PANASONIC
  • PANASONIC FACSIMILE UF-490/555/595
  • 12 months on site maintenance. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • PANASONIC PANABOARDS
  • 12 months on site warranty. Call Panasonic on 051 2363110 with serial number and description of fault
  • PANASONIC PROJECTORS - ALL MODELS PRIOR TO PTL597-797
  • 12 months on site warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • PANASONIC PROJECTORS
  • 2 years return to base warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • PANASONIC LASER PRINTERS
  • 12 months exchange warranty. Contact Panasonic on 0870 1565566 with product serial number and description of fault
  • PANASONIC TELEPHONE PRODUCTS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • PANASONIC FACSIMILE - KXF & UFE1 MODELS
  • 12 months exchange warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • PANASONIC FACSIMILE UF-770/885/895, DP & DX MODELS
  • 12 months repair only warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • PANASONIC PROJECTORS
  • 3 years on site exchange warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • PANASONIC FACSIMILE UF-490/555/595
  • 12 months on site maintenance. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • PANASONIC PANABOARDS
  • 12 months on site warranty. Call Panasonic on 051 2363110 with serial number and description of fault
  • PANASONIC PROJECTORS - ALL MODELS PRIOR TO PTL597-797
  • 12 months on site warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • PANASONIC PROJECTORS
  • 2 years return to base warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • PANASONIC LASER PRINTERS
  • 12 months exchange warranty. Contact Panasonic on 0870 1565566 with product serial number and description of fault
  • PANASONIC TELEPHONE PRODUCTS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • PANASONIC FACSIMILE - KXF & UFE1 MODELS
  • 12 months exchange warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • PANASONIC FACSIMILE UF-770/885/895, DP & DX MODELS
  • 12 months repair only warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • PANASONIC PROJECTORS
  • 3 years on site exchange warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
 
PEACH
  • PEACH LAMINATORS/BINDERS/CUTTERS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • PEACH LAMINATORS/BINDERS/CUTTERS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault

 
PHILIPS
  • PHILIPS DICTATION
  • 2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
  • PHILIPS TELEPHONE/FACSIMILE
  • 12 months warranty. Call Philips Service Centre on 0870 124 3737
  • PHILIPS DICTATION
  • 2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
  • PHILIPS TELEPHONE/FACSIMILE
  • 12 months warranty. Call Philips Service Centre on 0870 124 3737

 
PLANTRONICS

  • PLANTRONICS HEADSETS
  • 2 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
  • PLANTRONICS PC HEADSETS
  • 1 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
  • PLANTRONICS HEADSETS
  • 2 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999

RAPID
  • RAPID ELECTRIC STAPLERS
  • 2 years warranty from date of purchase. Dealer or end user to return to Rapid (UK) Ltd. For service & support contact AWG Services Tel: 01474 852430 Fax: 01474 852430 E-mail: sales@awg-rapid.co.uk Web: www.awg-rapid.co.uk
  • RAPID ELECTRIC STAPLERS
  • 2 years warranty from date of purchase. Dealer or end user to return to Rapid (UK) Ltd. For service & support contact AWG Services Tel: 01474 852430 Fax: 01474 852430 E-mail: sales@awg-rapid.co.uk Web: www.awg-rapid.co.uk

 REXEL
  • REXEL SHREDDERS
  • 2 years parts & labour warranty + 3 years parts only on cutters. Call Rexel on 0845 6586600
  • REXEL LAMINATORS
  • 2 years parts & labour warranty. Call Rexel on 0845 6586600
  • REXEL BINDERS
  • 2 years parts & labour warranty. Call Rexel on 0845 6586600
  • REXEL SHREDDERS
  • 2 years parts & labour warranty + 3 years parts only on cutters. Call Rexel on 0845 6586600
  • REXEL LAMINATORS
  • 2 years parts & labour warranty. Call Rexel on 0845 6586600
  • REXEL BINDERS
  • 2 years parts & labour warranty. Call Rexel on 0845 6586600
SAGEM
  • SAGEM TELEPHONES
  • 12 months repair warranty. Send faulty handsets to Sagem Service Centre, FREEPOST SAE9898, Caldicot, NP26 5BR with proof of purchase & description of fault. Repairs will take between 3-5 working days
  • SAGEM DIGITAL DICTATION
  • 2 years warranty. Dealer or end user to return to return to Philips Warranty Repairs, Newman House, Farningham Road, Crowborough, TN6 2JR, with proof of purchase & description of fault
  • SAGEM VARIOUS MODELS
  • 3 months repair or exchange warranty. Return to base
  • SAGEM TELEPHONES
  • 12 months repair warranty. Send faulty handsets to Sagem Service Centre, FREEPOST SAE9898, Caldicot, NP26 5BR with proof of purchase & description of fault. Repairs will take between 3-5 working days
  • SAGEM DIGITAL DICTATION
  • 2 years warranty. Dealer or end user to return to return to Philips Warranty Repairs, Newman House, Farningham Road, Crowborough, TN6 2JR, with proof of purchase & description of fault
  • SAGEM VARIOUS MODELS
  • 3 months repair or exchange warranty. Return to base
  • SAGEM MULTIFUNCTION
  • 12 months exchange warranty on MF4440/4461/5401/5461/5481. 12 months on site warranty on MF4640/4690N/5660/5680N/5690DN. Call Sagem on 0870 417 6016
SAHARA
  • SAHARA PROJECTORS
  • 3 years return to base. Return to base with proof of purchase & description of fault
  • SAHARA PROJECTORS
  • 3 years return to base. Return to base with proof of purchase & description of fault
SAMSUNG

  • SAMSUNG DIGITAL TELEPHONES
  • 12 months warranty. Call Hayes Technology on 01767 654302
  • SAMSUNG PRINTERS/INKJET/ FACSIMILE
  • 12 months exchange warranty. Call Samsung Customer Services on 0870 242 0303
  • SAMSUNG PRINTERS (ML SERIES)
  • 12 months warranty. Call Samsung Customer Services on 0870 2420303
  • SAMSUNG A GRADES
  • 12 months exchange warranty.
  • SAMSUNG LASER FACSIMILE
  • 12 month on-site maintenance. Call Samsung Customer Services on 0870 2420303
  • SAMSUNG SF5100/SF515
  • 12 months exchange warranty. Call Samsung Customer Services on 0870 2420303
  • SAMSUNG DIGITAL TELEPHONES
  • 12 months warranty. Call Hayes Technology on 01767 654302
  • SAMSUNG PRINTERS/INKJET/ FACSIMILE
  • 12 months exchange warranty. Call Samsung Customer Services on 0870 242 0303
  • SAMSUNG PRINTERS (ML SERIES)
  • 12 months warranty. Call Samsung Customer Services on 0870 2420303
  • SAMSUNG A GRADES
  • 12 months exchange warranty.
  • SAMSUNG LASER FACSIMILE
  • 12 month on-site maintenance. Call Samsung Customer Services on 0870 2420303
  • SAMSUNG SF5100/SF515
  • 12 months exchange warranty. Call Samsung Customer Services on 0870 2420303

SANYO

  • SANYO DICTATION
  • 2 years parts & labour warranty. Dealer or end user to call 0870 3300445, send direct with proof of purchase to: Sanyo Service Centre, Sanyo Business Equipment Services, 6 Titan Court, Laporte Way, Luton, LU4 8YU
  • SANYO DIGITAL CAMERAS
  • 12 months warranty. Return to base with proof of purchase and description of fault
  • SANYO PROJECTORS
  • 3 years warranty, return to GM Services with proof of purchase and description of fault. Contact GM Services on 01908 321103
  • SANYO CONSUMER GOODS
  • 12 months warranty. Call South England Electronic Service on 01305 780281 with proof of purchase and serial number
  • SANYO ACTIVBOARD
  • 3 years on site warranty. Call 01254 676921 with proof of purchase and description of fault
  • SANYO DICTATION
  • 2 years parts & labour warranty. Dealer or end user to call 0870 3300445, send direct with proof of purchase to: Sanyo Service Centre, Sanyo Business Equipment Services, 6 Titan Court, Laporte Way, Luton, LU4 8YU
  • SANYO DIGITAL CAMERAS
  • 12 months warranty. Return to base with proof of purchase and description of fault
  • SANYO PROJECTORS
  • 3 years warranty, return to GM Services with proof of purchase and description of fault. Contact GM Services on 01908 321103
  • SANYO CONSUMER GOODS
  • 12 months warranty. Call South England Electronic Service on 01305 780281 with proof of purchase and serial number
  • SANYO ACTIVBOARD
  • 3 years on site warranty. Call 01254 676921 with proof of purchase and description of fault
SHARP

  • SHARP CALCULATORS
  • 12 months warranty.Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP FACSIMILE
  • 12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP CONSUMER GOODS
  • 12 months warranty with Sharp UK Ltd. Call 08705 274277
  • SHARP A GRADES
  • 12 months exchange warranty. Call Sharp on 08707 380000
  • SHARP CASH REGISTERS
  • 12 months repair warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP PERSONAL ORGANISERS
  • 12 months warranty. Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP PRINTERS
  • 12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP PROJECTORS
  • 12 months warranty. Call Sharpserv on 01623 522009
  • SHARP COPIERS
  • 12 months on-site warranty with CURA Technical. Contact CURA with proof of purchase and description of fault. Call 0870 400 2077, or E-mail sharpservice@curatechnical.co.uk
  • SHARP LCD MONITORS
  • 12 months warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08705 274277
  • SHARP A3 COPIERS
  • 12 months on-site warranty with CURA Technical. Contact CURA with proof of purchase and description of fault. Call 0870 400 2077 or E-mail sharpservice@curatechnical.co.uk
  • SHARP PROJECTORS
  • 3 Years Loan Exchange Warranty. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP CALCULATORS
  • 12 months warranty.Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP FACSIMILE
  • 12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP CONSUMER GOODS
  • 12 months warranty with Sharp UK Ltd. Call 08705 274277
  • SHARP A GRADES
  • 12 months exchange warranty. Call Sharp on 08707 380000
  • SHARP CASH REGISTERS
  • 12 months repair warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP PERSONAL ORGANISERS
  • 12 months warranty. Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP PRINTERS
  • 12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP PROJECTORS
  • 3 year loan exchange warranty on PGB10S/PGA10X/PGA10S/20X, all other models 2 years return to base warranty. Call Sharpserv on 0870 380000
  • SHARP COPIERS
  • 12 months on-site warranty with CURA Technical. Contact CURA with proof of purchase and description of fault. Call 0870 400 2077, or E-mail sharpservice@curatechnical.co.uk
  • SHARP LCD MONITORS
  • 3 years on site warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • SHARP A3 COPIERS
  • 12 months on-site warranty with CURA Technical. Contact CURA with proof of purchase and description of fault. Call 0870 400 2077 or E-mail sharpservice@curatechnical.co.uk
  • SHARP PROJECTORS
  • 3 Years Loan Exchange Warranty. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000       
SWORDFISH
  • SWORDFISH SHREDDERS
  • 2 years warranty from date of purchase. Contact Swordfish Customer Services on 0870 121 60 56
     
XEROX
  • XEROX PRINTERS/MULTIFUNCTIONS
  • 12 months warranty from date of purchase. Call Xerox on 0870 900 5501
  • XEROX PRINTERS/MULTIFUNCTIONS
  • 12 months warranty from date of purchase. Call Xerox on 0870 900 5501

  Check Out Our Shop We've The Best Priced Office Supplies On Ebay!!
         

 I hope this information is helpful to you should you require a replacement product be sure to check out our eBay store or our business machines section on our website: www.pen2paper.co.uk
Best wishes
Tim Ellis
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