Wessex Teak - how to get a refund

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2009 UPDATE : after submitting a claim through the small claims court as suggested by Essex Trading Standards [WT appealed initially, but when the judge set a date they quickly coughed up - this is how their scam seems to work], I finally received a refund cheque (including the court fee)  in Feb2009 - only 8 months after the initial purchase.

If you want a refund - Don't give up. If you are thinking of buying - Don't !

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Has anyone actually managed to obtain a refund from this Company ? If so, what tactics work ?Unfortunately I am not a lawyer and have probably been too reasonable looking at other people's experience - can anyone advise me how to get my money back ???

I purchased some furniture (table + 8 chairs) directly online (not via ebay as it happens). Furniture was delivered on the agreed date. However, wrong kind of table was delivered. The company eventually replaced the table with the right kind on the agreed date.

However, the table would not fit together. On closer inspection I found the holes were not aligned properly, so not really surprising. The staff were symapthetic off record, but none of the promises of collecting this furniture or refunding me have been honoured. I have never received anything in writing and I fear the worst !

 

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