cosultation between seller and buyer before leaving fee

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Hi All, as i e bayer of a few years and nearly 100% feedback,could i point out the importance of dialogue during a deal.thanks to a newish member who does not really understand e bay i have now lost my 100% feedback.

I sent a parcel which unfortunately has not yet arrived,i have proof of postage which i offered to e mail the buyer,i was in constant dialogue with him(American) but he unfortunately still left negative e mail and also sent insulting e mails,i now have a blemish on my up to now excellent feedback,please be warned about new e bayers who really dont know the crack,thanks for your time.Phil.

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