couriers

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ones to avoid

Some years ago, parcel2go lost a parcel I'd sent. When I tried to get them to compensate me, they pointed to their banned items list. It's comprehensive indeed and each one can be twisted to suit their needs. So I lost the value of the parcel.
On the 6th September, I stupidly booked through them again. I wanted to send some skin lotion to a pregnant friend, to help with stretch marks. I booked next day delivery.  My friend waited in on the next day and it never arrived. I contacted parcel2go and also inpost, the people they were taking the booking for. Every day for the next 9 days I was told that delivery had been attempted, cards had been left. My friend was adamant that no cards had been left. In the end, out of desperation I contacted the CEO of inpost and after he had looked into it, the parcel was delivered. It had taken 10 days for the next day delivery. So I contacted parcel2go and wanted my payment for next day delivery, refunded as it had not been delivered as per my contract with them. I was told that since it contained skin lotion (all organic stuff) it would be classed as 'liquids and creams' and therefore I would not have my money refunded. When I booked the parcel, I had to state what was in it and listed 'skin lotion' and they accepted it no problem.
I would advise anyone wanting to send parcels to avoid both Inpost and parcel to go. For yeas I have used Hermes and never once had any problems. So if you need a good reliable courier, use Hermes, which are nice and cheap.
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