dunster house climbing frames
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5 August 2011
I would NOT buy from these people! The instructions are extremely difficult to follow and it will take you a long long time to assemble. I was missing several bolts and called to ask for customer services - 'It is company policy that all after sales queries are dealt with by the company in writing as we sell a wide range of technically complex products and may need to consult more than one department in order to solve your query, we are therefore unable to assist customers over the telephone.' I had to email and wait for a response. Then I discovered the A frame for the swing beam was the wrong dimensions. Again a long wait for an email response - please photograph the parts with tape measure attached (more time wasted)! I duly did. Response sorry the dimensions are correct we sent the wrong instructions - see attached the correct instructions! I pointed out that the new instructions would not work - the response was to change the instructions again. My belief is that they had changed the instructions to suit the incorrect parts they had sent. Next problem, as my A frame was shorter, the new instructions required the Swing beam to be attached to the tower at a lower level. This required the bolt to pass through the tower leg and the uppermost slat of the tower wall - the bolt would not be long enough! Another email - we shall send a new bolt (the nursery ryme 'a hole in my bucket' is starting to ring true). I am now seriously concerned with the new bolt position on the tower - the bolt is a main support for the swing beam and is held by a nut tightened just 4cms from the edge of a thin slat of the tower wall. I point out that in this position, with time, the slat will split and the bolt loosen. A loose bolt could fail or come undone with the beam falling on the children below. Please ask an engineer to look at the new bolt position again as it doesn't look safe. The email response a one liner 'Our climbing frames are tested to EN71 safety standards' Thanks a lot!
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