dunster house sheds and cabins poor service

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Hi I too bought from Dunster house and have never regretted anything so much.  I ordered a cabin for £3100, the sales person said he would come back on a couple of technical issues, he never called back and we had to make a100 mile round trip to sort out. We waited 25 mins in the reception for him.
He gave too many yes's when we were not confident he knew.
we wrote asking : will the floor take the hot tub? no reply
we asked when it would be delivered, we were told two different dates
we called despatch, left a message a day later called again: we got the reply: we havent even listed to our messages from last week let alone yesterday.
we called the sales manager Andrew: delivery the 18th
the despatch left a message: delivery the 14thwe cancelled.
we were charged £50 fee for the cancellation
we were sent a set of terms and conditions telling us this applied because we cancelled 7 days after deliver:
it was never delivered A totally mad company, if your time is precious and you value good customer service dont use Dunster House ever

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