This guide has been written to lift the lid on eBay's latest attempt to defraud it's sellers out of 100's of thousands of pounds.
Most of you will by now be aware that eBay are phasing out "Power Seller" status in favour of the new "Top Rated Seller" status. This is eBay's latest kick in the teeth for business sellers. Firstly the new structure has abandoned the old tiered system that we used to have with Power Seller and gone for an all or nothing system. Secondly whilst Power Sellers under the old scheme could earn upto 25% discount on their fees the maximum discount is now capped at 20%.
Whilst annoying and possibly unfair there is nothing truly underhand about the changes thus far.
However I have uncovered something much more sinister in recent months. Whilst eBay have made the criteria to meet TRS status very difficult to achieve, it is not impossible if you work your nuts off to provide truly excellent customer service. . . . .or so I thought!
Imagine my surprise then that with a 100% Positive Feedback record and no adverse comments in any of my feedback, Low DSR's suddenly start to appear on my record just as I am about to achieve TRS status.
With good record keeping and by running DSR reports it is possible to pinpoint the alleged transactions (despite eBay's assertion that this is not possible - I can assure you it is!)
On three separate occassions in the last 3 months I have pointed out to Power Seller Support that the alleged low DSRs can not be correct and each time they have been removed! But ONLY because I check regularly and kicked up a stink.
All was well until I was just about to achieve "Top Rated Seller" status at the 20th Jan 2010 review when all of a sudden a Low DSR pops up and takes me over the threshold. Close but no cigar. This time when I query it I'm told that the reports I've been looking at "aren't 100% accuarate" and that "ebay have access to more accurate informaton than I do".
Really bad luck or a deliberate and synical tactic by eBay to make sure that as few sellers as possible achieve the Holy Grail of 20% Discount on their fees? You decide for yourselves but look at the maths.
Lets take a conservative estimate of the average mothly seller fees for a reasonable sized business seller:-
Say £500. Current a Power Seller would get a discount of 25% ie £125.
So eBay manipulate the feedback scores on just 1000 of the many thousands of sellers and thats £125,000 per month of extra revenue for eBay. Reasonble motive I would suggest, wouldn't you!
This article will most likely be pulled by eBay before too many people get to see it but hopefully enough of you will see it to start questioning your accounts and stop this fraud in it's tracks
eBay Defrauds Sellers with False DRS's
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25 January 2010
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