ebay is unsafe - customer service is useless

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Ebay is unsafe as far as myself and a few others are concerned - I sold a bundle of clothes on a collection only basis and they were won by a seemingly nice buyer - turns out she lives in Russia,speaks no English and doesnt intend ever collecting the item but expects me to post the item for free - she trades under a UK bogus address - I emailed her many times with one reply to state " I look forward to you send" - I opened a case to cancel the treansaction - she refused - I  emailled customer service who replied we dont get involved in disputes when a buyer doesnt collect yet they closed the cancel case and told me i wouldnt get a credit  I emailled again with no response from customer service therefore leaving me in limbo and with no faith in Ebay whats so ever - I strongly suggest no one sells on ebay as you will have no support if things go wrong.

As a buyer i bought an item,paid through paypal - item never arrived-reported it - ebay sent me to paypal who are brilliant - yet ebay did not help one bit, tried to open a case was told i had to close a case open for an item i had never heard of before i could open a new one - emailled ebay again outlining the mistake - no reply - result - left in limbo again- I strongly suggest no one buys on ebay as they are useless when things go wrong.

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