even with tracking number they favour buyer!

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well i sent expensive item 1st recorded / signed for,  also i was sending it courier tracked all way through! then had email from buyer please do not send as couriers always send it back, because no one in in the week. so i cancelled it , posted it tues , 1st class signed for , so they would have it for weekend, as she said needed urgent after bidding. well i thought no more of it till the next wed, case against me opened , no item . she had not contacted me or anything to say not there, request refund.
well you can not claim off post office until so many days! sent her tracking number , which said in system, now case has gone to customer services, I have now 5 days to prove delivered or case goes to buyer ! so i now never sending anything over 20.00 unless tracked all the way through. i am out of pocket on item and having to make sure money there to refund. so i am going to get post office to get an investigation why do things go missing ! as ordered loads of things never not got to me! think i am going to come off ebay as fed up !
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