False VERO Rights Suspension...What Just Happened?
VERO Rights can be a sticky situation on Ebay. VERO rights was designed
with good intentions to allow sellers to claim ownership of products so other
sellers could not "illegally" obtain them and sell them. This can be an amazing
program for many people in all selling categories, but especially for handmade
goods, self-published books, downloads and so on. By being the VERO owner, you
are preventing others from duplicating your item to make profit. In ways, it's
like a patent or a copyright.
The problem is that everyday, hundreds of sellers are slapped with
unjust bans due to competitors claiming VERO rights on products that they do not
have VERO rights to. It's a shame but many "upstanding" sellers are involved in
this "crime". Yes, sellers will do this to "remove" the competition.
The second problem is the actual "Ebay" aspect. Supposedly, Ebay
MANUALLY reviews each report before pulling the listing or handing out bans. We
all know this to be improbable and unrealistic.
If you have been a victim of false VERO rights claims, there's a lot you
can do. Here's a quickie guide to aid this process. BE SURE TO KEEP SAVED
RECORDS OF ALL COMMUNICATION. I highly suggest screenshots of every piece of
1. After your listing has been pulled, you need to dispute it with eBay.
Write to them a request for the VERO rights owner information. By law, they MUST
provide you with this. If they do not provide you with this information, you are
looking at a different case.
2. After receiving information, you will want to contact the seller. I
suggest NOT calling. You need physical evidence. Email them with details.
3. If you do not get a response from the VERO owner in a reasonable amount
of time, you need to give this information to eBay. It's highly likely that the
VERO owner was false and made a claim against you to "wipeout" the
4. If you are found to be in the right, you now have a case. And can
follow up with getting your listing back up.
5. If your listing is not for "VERO rights", but instead for "copyright
infringement/trademark violation" then it's FALSE and will require a different
approach. Go to my guide entitled TRADEMARK
VIOLATION AND COPYRIGHT INFRINGEMENT .
Bottom line...ALWAYS contest a VERO Suspension! You worked hard to get that
listing up...it's worth fighting for.
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