is a neutral now a negative?

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I do know this is not the right forum for this exactly, but I don't care much. I will post all this elsewhere as and when I see fit, find time and place. It is a bone of contention I'd like others to gnaw on.

 I have recently left neutral feedback for sellers after making frankly very ordinary, commonplace purchases. They have contacted me practically begging for an upgrade in the feedback to a positive. One seller told me that he was being prevented from selling on ebay by ebay itself, following my neutral feedback. Others have more sensibly asked for an explanation...

If, ouside of ebay, I go into a shop and buy, say, a very ordinary item - a bottle of milk or a child's toy, a pack of batteries or a book and then queue to buy it (not for long, say two minutes) and then I interact minimally with the vendor - 'please', 'thank you' etc, just enough to conduct the transaction. Following this the shop itself appears tidy and clean, the vendor is polite and finally, the price I paid is neither a bargain nor a rip off, it's just a fair price. WHY THEN do I have to stand outside the shop and declare the shopkeeper to be 'AAAAWWWWEESSSSSOOOOOOOMMMME!!!!!!' when in fact, the transaction was mundane or in other words, neutral.

I want to leave neutral feedback for a very ordinary purchase. If I had got a real bargain, or the vendor had done something other than what is expected of them,  ( wrapped it appropriately,posted it to me in good time and order), then the experience might well generate a very pleased response - a positive.

Neutral should be just that. It should not count in any statistical analysis of the seller's dealings, it should not be any more negative than it is positive. Perhaps I am being very English and reserved, I do not feel it appropriate to be anything but neutral about a mundane transaction.

Does any one else feel the same? Could Ebay comment on the growing number of disgruntled sellers pleading to be regarded as something other than shopkeepers performing very ordinary transactions ? (This is in no way a slur on the army of shopkeepers world wide, stolidly conducting the mundane business of daily, small purchase trade...)

I tried to 'talk' to Ebay about this. Here's the exact transcript of the online conversation I had not long ago...I can't rate the response as positive or neutral. In large part it is incomprehensible and in its conclusion, brought about by the ebay employee, downright rude.

Dilys Carroll
Hi. Welcome to eBay Live Help. My name is Dilys. How may I help you today?
andymgreenwood
Hi, left a neutral review for a seller - the transaction was small, inconsequential and very ordinary - there were no outstanding features to it, Seller is complaining that as a result they have been 'restricted' and cannot sell on ebay. I do not feel lthe need to leave a comment above neutral for essentially a very ordinary transaction. However i do not want to restrict a seller from their activity. Are they corrsct? Are neutral comments really negative as they insist?
Dilys Carroll
Thanks for bringing this to our attention. Please give a moment to review your concern.
andymgreenwood
There are a lot of comments elsewhere to the effect that a neutral is a negative but surely if a transaction is merely ordinary - price was ok, time to deliver was ok etc I ought to reflect that. I do get tired of being referred to as an AAAAAWWWWWESSSSSOOOOOOMMME buyer when all i do is pay on time. There will be very few superlatives left if we refere to the mundane as outstanding
andymgreenwood
What follows is the latest email i recd having repied that i would either leave no review or change to positive if that too results in a 'negative' Hi Andy,

It is really nice of you. Yes, eBay is quite strict, special for new eBay seller, now we cannot list new items. I just sent you a request to revise it to positive one, is that ok for you to help us to revise it and give us 5 rating stars? Thank you for your great help =D

andymgreenwood
In cases of small oversaes transactions usually with China, surely my one neutral cannot affect a sellers rating so much they are really prevented from selling?
Dilys Carroll
Please bear with me to read your messages.
Dilys Carroll
Thank you.
andymgreenwood
Email reference ID: [#a05-hlzpbx6jhq#]_[#e6e22974f24c4eeaba0a5d370b010333#]
The above is the email ref attached to email from towoto_com

Dilys Carroll
i'm sorry to to keep you waiting, .
Dilys Carroll
I understand that you'd like to be aware of the feedback policy when a seller wants to revise this. I'll be happy to look into this for you. While I'm reviewing your account, are there any additional concerns you would like me to address for you today?
andymgreenwood
No that is not so. I do not want to know the feedback poicy. I want to know if my neutrsl comment alone means he cannot sell - he is 'restricted'. I want to know if a neutral comment is now widely accepted as a negative and what is Ebay's thought on this
Dilys Carroll
Please be advise that what you have left feedback on the transaction should reflect on your transaction with the seller.
Dilys Carroll
It's still your discretion if you'd like to revise it or not because as a buyer you have the right to decide. The seller can't force you to do it.
andymgreenwood
Your answer is not coherent. D oyou mean that my feedback should refelct my overall experience?
Dilys Carroll
That's right.
Dilys Carroll
The neutral feedback can't affect the seller's account.
andymgreenwood
I am not asking that i am asking, AGAIN, does my neutral feedback cause a restriction by ebay on that seller
andymgreenwood
Is he lying then
andymgreenwood
Sorry if our Q+A overlap
Dilys Carroll
Because he wants to raise his positive feedback and that's the reason why he is asking you to revise your feedback.
Dilys Carroll
It's okay, it's not your fault.
andymgreenwood
This seller insists as i quote above that ebay are v strict on new selllers. is this true. As i asked is he also lying about th restriction. If you do not want to answer so direct an accusation would you at least say he is mistaken?
andymgreenwood
Would you consider that no response is therefore better? The seller really is to be considered neutral if we all refuse to acknowledge with feedback.
Dilys Carroll
Well, if you want you can inform him that a nuetral feedback can't affect in his account..
Dilys Carroll
Yes, you may ignore him if you want as I've said it's your discretion.
andymgreenwood
Can he be therefore negative about me because of my response. And if so, am i not beeter off aith a 'false' id rather than trading under my real name as i have done since start
Dilys Carroll
Also, eBay restricts their account because it's possible that they have breached one of our selling policy.
andymgreenwood
How dio i ignore him now having left neutral - can i undo the neutral and leave nothing?
Dilys Carroll
With regards to that, he can't leave you a negative feedback and also he can't do anything to harm your account.
andymgreenwood
But he does not say he has breached a policy he says I have caused the restriction
Dilys Carroll
If what you feel the best thing that you gonna leave then please do.
andymgreenwood
HOW?
andymgreenwood
How do i go about undoing the neutral
andymgreenwood
Again your answer is not coherent
Dilys Carroll
You don't restrict him because the restriction has several things to consider before putting a restrictino on the seller's account and not just because of a nuetral feedback you left.
andymgreenwood
So is he lying/mistaken or whatIf he leaves me a neutral is he really leaving me a negative there are plenty of forums on line where this is considered true
andymgreenwood
If i remove my neutral comment and leave nothing in protest and then he leaves me a neutral - widely considered a negative have i lost out? i then have to get him to remove the neutral on me. Surely this system needs to be revised
andymgreenwood
From now on I would like to always leave 'no comment' with a reference to this converation as testimony/evidence as to why the system does not allow free or accurate representation of an experience
Dilys Carroll
Please be advised that a seller can't leave you a negative or neutral feedback.
Dilys Carroll
If he does then please contact us and we will remove this for you.
andymgreenwood
Don't just say that it is my choice, that choice is not evident on th feedback pages
andymgreenwood
Your last two comments are directly contradictory! If he cannot leave a negative or neutral feedback why in your next para do you suggest i contact you if he does?
Dilys Carroll
I'm sorry it doesn't sound so good but it's a buyer's decision wether to leave negative or neutral feedback. Just make sure all the feedback you leave is based on the transaction.
Dilys Carroll
Because if he does, you can appeal it to us for removal.
andymgreenwood
How can he you just said he v
andymgreenwood
how can he you just said he cant
andymgreenwood
Is neutral regrded as negative
andymgreenwood
I'm sorry to insist on clarification but
andymgreenwood
IS neutral widely regarded as negative
Dilys Carroll
Because the system still allows themmto leave but in our policy it can be removable.
Dilys Carroll
That's why, we advise you to contact us if you received a nuetral or negative feedback and we will remove it for you.
andymgreenwood
Sorry I just do not understand He CAN leaver negative feedback then? You said he cannot.
Dilys Carroll
Again, a seller can leave you negative or nuetral feedback and when you received it all you have to do is to contact us because we will be happy to remove it for you.
Dilys Carroll
Because as per our eBay policy we don't allow seller to leave buyers negative or nuetral feedback.
andymgreenwood
The two things are inextricably linked until you unpick it for me...If neutral is really negative and a seller leaves me neutral or negative as a result of their objecting to my neutral then Ihave to appeal to have a neutral removed. Why should i care about a neutral UNLESS AS I KEEP ASKING it is regarded as a negative
andymgreenwood
Again i just do not understand your answer. If he cannot leave neutral or negative feedback about me why are we discussing what to do if he does???
andymgreenwood
Your last two comments again directly contradict - 'a seller can leave you negative or nuetral feedback ' Followed by 'we don't allow seller to leave buyers negative or nuetral feedback.'
andymgreenwood
WHICH OF THESE IS TRUE?
Dilys Carroll
Here we go again.
Dilys Carroll
I've been trying to explain this to you all over again.
Dilys Carroll

Again, in our system they can leave neutral or negative feedback and to be able to remove that you have to contact us.
andymgreenwood
No you have not. You have not answered a direct question yet. However, I at least am prepared to apologise for any trouble i am putting you to and if you find my tone annoying or my incapacity to understand your badly worded and irrelevant answers distrassing i apologise.
Dilys Carroll
Why? Because we don't allow sellers to leave neutral or negative feedback
Dilys Carroll
to the buyers like you.
andymgreenwood
Surely you can see that 'a seller can leave you negative or nuetral feedback ' Followed by 'we don't allow seller to leave buyers negative or nuetral feedback.are contradictory.
 
Chat Session Ended, Goodbye. (5009)

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