joys embroidery machine

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I brought an embroidery machine from joys about 4 years ago.I returned it to joys costing me twenty five pounds. they sent it back saying no problems with it , only no one could help me. Can not get in touch with anyone from joys to give me any information.
 I have never used i,t had some computer noligable friends to have a look at it with me but with no luck.
My last friend says i need a disc to download the correct format and information to the machine, but again cannot  retain any from joys. Do think that Ebay should stop them selling there no good machines unless they are willing to help there customers with more information



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