Having purchased a 7 ton log splitter by Powerhouse I was delighted that it arrive very quickly . It was extemely heavy and the delivery man could have done with a trolly ! It assembled fairly easily and seemed to chop the small ammount of wood I had available.
I posted feedback for the firm from Suffolk as I was happy with the product . The guarantee was in the box and this was a firm in usa but as It was uk supplied I was under the assumption that the uk division would honour the guarantee.
When the wood arrived to be chopped with splitter stared off ok but would not start a second time a promptly tripped my fuses . The plug tested out of so tried again . Fuse tripped so can only assume a fault in starter or motor .
3 weeks later and many emails no sign of replacement or offer to refund . Just a run arround.
Very dissapointed in the product and after sales service so buyers beware .
WE bought the 7 ton one which was not upto the job so I would hesitate to buy a smaller one. Incidently the price has also increased !! in the 2 months since I bought one .
Yet more emails /questions now 3 weeks since I first had a problem . Watch this space !!!!
NOW 5 WEEKS NOR REFUND OR REPLACEMENT PLENTY OF EMAILS & PROMISES
I did get the item check by my local electician and his comment was lucky you had the trip on the electrics as it could have blown the main fuse box !
6 weeks later plenty of promises no splitter forthcomming
7 weeks later
Still no refund & I see another name selling the same and the same problem arrives ok when fails no refind or replacement forth comming . check the feedback !
CONCLUSION A NICE TOY but not fit for purpose ie to split enough wood to run a burner !
Watch this space as an on going saga !
have heard from others who have problems, leaking fluid replaced , same fault on 2nd one , faulty motors .
DO NOT BUY !!
No one seems to have one that when replaced works or no replacements forthcomming & no sign of replacements as promised .
0ct 23 yet another week gone by and another email with promises of replacement on its way
31ST OCTOBER STILL NO REPLACEMENT
8TH NOVEMBER PLENTY OF PROMISES NO SPLITTER
22 nd november still nothing but a host of emails from other buyers on ebay with similar problems ,no replacements and now emails not being answered as well
Trading standards now involved too
26/11/06 company sylvan now " uk direct " and selling more wood splitter now same email address i know got the same customer service rep reply when i emailed re replacemnt splitter
still no replacement and others are contacting me with leaking splitters & power failours
SHOULD NOT BE ALLOWED TO TRADE ON EBAY !!!
NOW JANUARY HAVE BOUGHT A DIFFERENT SPLITTER FROM MACHINE MART COST £199 AND FULL UK WARRENTY AT THEIR STORES
STILL NOTHING FROM UKDIRECT OR SYLVANIAN COMPANY . THEY DO NOT HONOUR THEIR WARRENTIES
A YEAR LATER STILL NOTHING TRADING STANDARDS CAN HELP AND I AM STILL GETTING EMAILS FROM OTHER DISSATISFIED EBAYERS WHO LIKE MYSELF HAVE FAULTY ITEMS
PLEASE BEWARE OF THESE COMANY'S AS EBAY WONT ACT AND PAYPAL WONT EITHER .
SYLVAN CO USA DOES NOT ANSWER EMAILS OR HONOUR ITS GUARANTEES
AM STILL GETTING EMAILS FORM OTHER EBAY BUYERS WHO ARE IN SAME SITUATION WHY WONT THEY ACT AND BAR THIS US SELLER FROM UK AT LEAST
now 2008 and I am sill getting emails from other dissatisfied buyers so apparently the lovly debbi is still answering emails and doing nothing
I wish ebay would ban this item as it is faulty and dangerous too
I am sorry for you all but cant do anymore than post the review