never use collectmyparcel

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i have just had a terrible expireance with sent an old commodore 64 and disk drive with them and when it arrived it was damaged with keys broken off and the disk drive was cracked.i asked for a claim form but they have said that computers are not covered in the insurance.the box looked like it had been rolled end to end and sat now i have a customer with a broken commodore 64 and i will either have to send a replacment or refund both leaving me out of poc
i know that once i click there terms and conditions there is not a lot i can do but look through the terms and conditions i did not see nothing about rolling,kicking or sitting on my parcel either.
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