not trusted company

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I ordered an item from this on ebay and they send it but because of post office problems i didnt get the item and it is retured to the seller. I contacted them , the seller said when he get my item back he will pay my money back. And recording to the post office the item is retured to the seller on 13 december 2012. And until now I didnt get any money back and I send emails to the seller regarding this but no one reply me. I already complained to ebay and i will remove this seller from ebay because it is not trusted.
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a jacket

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