parcel 2 go - very poor

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I waited in all day for Parcel 2 Go (using DHL) (I didn't even go out into the garden) , for them to imply that I was out when they came to collect - my doorbell rattles the whole house! My original arrangement was for standard 1-2 day delivery, but even though it was their fault they didn't offer me next day delivery - if it didn't matter how long it took I would have gone for the 2-4 day service. They didn't answer my e-mail, so I phoned, cancelled and made other arrangements, but I could've done without this stress & waste of time
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