paypal and refund that never happend

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i bought a item and paid for it through paypal the item arived with most of the items missing, they told me to send it back to him, but his address was bogus (because he didnt need to give it as only excepted pay pal)  so couldnt return items. i never recieved a refund of part of my money, or my goods they went in his favour, and said that they would let him use paypal anymore.  he is now no longer an ebay member, but that wont stop him opening a new account.  he sells airline dinner sets. and his name was iain.  ebay have still not given me my money they just dropped it and havent heared anymore.
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