paypal is only for buyers

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i sold an item and the buyer claimed he sent me photos of the damaged item he received. to which i didnt and guess what he claimed a full refund from paypal , i explained that if the item was damaged i will gladly replace it as long as he sent me a pic of the item to which he couldnt as he had disposed off the item  and  paypal simply refunded him  ,hence i no longer have faith in them as they were all for the buyer
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