paypal (payenemy?)

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I sold an item and sent it out to italy (from UK). After a while buyer left a POSITIVE feedback, complaining about the postage price, but everything else was OK. So i through away the postage receipt. Well, after two weeks buyer initiated a dispute that he never got the item (although in feedback he gave away that he knew the REAL postage price (which was on the sent item)). After all that paypal refused to use his feedback as some kind of evidence that buyer received the item and give me the benefit of the doubt. Because of this i'm closing my ebay account and don't want to deal with paypal anymore.
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