For quite a while now , i have noticed sellers stating at the bottom of the page that they are not liable for packages that go missing with royal mail, and to purchase recorded delivery (between 70p an £3),in a way thay are right as obviosly thay cant help it if royal mail lose your package but if they get a proof of postage (given free at the p.o) when they post your item, the Royal Mail DO pay out up to £35 for items that are lost or broken but it is the seller that needs to make the claim(dont let them fob you off with " i will send you the receipt for you to do the claim") it is a bit of an hassle as you need (or rather THEY need to) print off the sale page and the paypal page and also need a claim form from the p.o but you do get your money back in the end . If your seller refuses to do this dont forget if you pay by pay pal you can put in a not received item dispute and you will get your money back this way any way but do give your seller time to sort out the claim 1st before you do this as Royal Mail do specify that you must wait 15 days after posting to put in a claim and then it usually takes about 28 days................
postage and packaging!!! your rights!!
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25 September 2008
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