steam press from joys

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My purchased my steam press from joys about 10 months ago but within 6 weeks all the cover was burnt and came all apart, i got in touch with them by email to ask them where to purchase spare covers from and they replied back sent your name and adress and  i will send you one out free of charge, 2 months went buy i send an email again and they did not reply so i still have not received one so i have to keep buying ironing board covers and i have to make one but they dont last very long



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