I ordered from Wessex Teak 15/3/08 luckily got my money back thru Paypal after good advice to open a paypal dispute just before the time to do so is up ( see my previous guide under green 4970).
After this I deciced to buy from Garden furniture UK as I had dealt with them before succesfully. I won the bid on 16/5/08 & was given a delivery of 6-8 weeks.As this would be outside Paypal dispute time I kept a reminder to open one if necessary. The furniture was delivered 19/6/08 but had the wrong chairs (seat only 38cm wide). Appararently June is the end of the season so they offeed compensation which I refused as I couldn't find suitable replacement chairs. After several e-mails they collected all the items and refunded.Had just wasted another 5 weeks
Disillusioned with e-bay I tried an online company called Kybotech who promised delivery in 5 days. The night before delivery they e-mailed to say furniture not coming for approx 6 weeks the garden furniture was 'rain damaged'!!!!!
Deciding to have one last go a fairly local company caught my eye on e-bay called HOMELIVINGONLINE the furniture was a little more than Wessex teak or Garden furniture UK but had reclining chairs cushions etc and they promised speedy delivery. I duly won a Paris furniture set on 28/6/08 and amazingly it was DELIVERED 6 WORKING DAYS LATER! It is outstanding quality, value for money and I am thrilled at last to be able to sit in my garden.
It has taken me sadly almost 4 months to find a company who will actually deliver the furniture that I paid for but if you are as jaded as I was by all the faff over teak furniture I can thoroughly recomend homelingonline
I notice that e-bay now give the latest date online by which you must start a paypal disputeDO NOT BE AFRAID TO START A PAYPAL DISPUTE IF YOU HAVE NOT RECEIVED YOUR ITEM WITHIN 45 DAYS.Only close it if you get your item - it will close automatically if they refund you and you will be notified.