We are a UK based Importer, Wholesaler & Direct retailer so we cut out the middleman to give our eBay customers the best prices available. Being an eBay seller with over 35000 + positive feedbacks, we are committed to providing high quality items with excellent customer service.

Address:
KMS DISTRIBUTIONS LTD
UNIT 20 FANTON HALL FARM
OFF THE ARTERIAL ROAD
WICKFORD
ESSEX
SS12 9JF

Come down the A127 heading Southend bound, go past the A132 turnoff (Basildon & Wickford), continue straight until you see The Dick Turpin Pub approaching on your left, turn left here, continue down Cranfield Park Road until you come to the SHARP LEFT HAND BEND, at the bend bear over to the right where you will see a black sliding security gate, as shown above.

A keypad is to your right, please call us, once through the gate drive all the way to the back of the farm until you can't go any further in front of you, turn left and our units are on your right.

If you miss the turnoff at the pub, continue a little further until you see the 50mph signs and turn left onto Fanton Hall Road, follow the same procedure for the security gate, once through the gate continue straight until you come to our units on your right.

Postage information:

Due to courier restrictions some areas require a small surcharge - please contact us for more info on this.

Additional postage will be applied to the following areas:
Channel Islands: All postcodes containing GY and JE
Isle of Man: All postcodes containing IM
Scilly Isles: TR21-TR25
Scottish Islands: All postcodes containing KW / HS1-HS9 / IV41-IV49 / IV51 / IV55-IV56 / KA27-KA28 / PA20-PA80 / PH4-PH50 / ZE1-ZE3
Scottish Highlands: All postcodes containing AB and IV / KW1-KW14 / PA21-PA38 / PA80 / PH16-PH26 / PH30-PH41 / PH49-PH50
Northern Ireland: All postcodes containing BT
Isle of Wight: PO30-PO41

We also offer fantastic international postage rates, please call our dedicated support team on 01268 733888 or email info@kmsdirect.co.uk

We strive to deliver products within 2-3 days (Mon - Friday 9am - 6.00pm) after payment has been received. We use the best couriers available to us to ensure that your product is received on time and in great condition. Please ensure that someone is available to sign for the item as signatures are required.

Returns:

We are delighted to offer our customers a fantastic 7 working days returns policy - some terms and conditions apply.

In the unlikely event that you receive a faulty or damaged product we will collect the item and refund you in full. In some cases we may ask our customers to return the item to us but we will of course refund any extra postage costs to you.

Customers are welcome to return unwanted items to us within 7 days as per the Distant Selling Regulations. Customers must notify us by email or phone within 7 days of receiving the item. Please note that customers are responsible for the return costs of unwanted items.

Please be advised that the following charges may apply if you wish to return your goods if no longer required or the wrong item ordered;

1. Incorrect sized item purchased (no longer required) = Small Item £8.00 / Large Items £20.00
2. Change of address once an order has been dispatched with the courier = £5.95
3. In the case that your item is shipped on a pallet due to its weight and size the charge is £50.00

In these circumstances these charges would be levied from your original purchase cost at the point of refund.

Please note under the Distance Selling Regulations, you have a 7 day cooling off period to inform us of your intent to return for the above reasons for which you shall be liable for the return costs.

All sales are subject to the following trading terms- these terms and conditions do not affect the consumer's statutory rights.

In regards to business to business sales and useage we do not offer any warranty.

We guarantee that the goods that we supply will be to the correct specification as advertised, however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to insure that all information provided is as accurate as possible.

We provide information on our site on an "as is" basis and make no representation and give no warranty of any kind, express or implied in respect of the information or content provided on our eBay store. Although we make every effort to ensure that it is accurate, complete and up to date we do not warrant that this information or content is accurate, complete or current.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted by us. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us KMS DISTRIBUTIONS LTD, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation which you will get by email.

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

All prices are quoted in £ sterling.

Payment terms are cash, PayPal, credit/debit cards and cheque (subject to guarantee or clearance)

Title of the goods remains with KMS DISTRIBUTIONS LTD until payment is made in full.

Delivery prices are quoted for mainland UK only – Certain areas of the highlands, Northern Scotland, Ireland and the Channel Islands may attract a surcharge. For delivery other than mainland UK please contact us for a quote. info@kmsdirect.co.uk

We will give you an estimated date of dispatch for your order. If these dates cannot be met for any reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.

Please check for any shortages or damages to your delivery and if possible advise us within 48 hours of the delivery. Provided that this notice is given we will arrange to collect, replace, and repair or refund the goods free of charge.

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative, otherwise we reserve the right to cancel the contract and offer a refund.

Important - Distance selling Regulations

Under the consumer protection (distance selling) regulations 2000, you have the right to cancel the contract within 7 days- starting from the day after you take delivery of the goods (a "Cooling off" Period). You have the right to cancel for any reason without penalty.

If you wish to cancel a contract please write, e-mail us stating your details invoice number and cancellation instructions.

To cancel a contract you must give us notice within 7 days starting from the day after you receive your order.

You have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to our address below. If the Product is not faulty or damaged on delivery, and you cancel the order within 7 days of receipt, you must also return the Product to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, you will not be refunded also we may have a right of action against you for compensation.

If it is more convenient we can arrange collection by our couriers, but this can be costly has it's a third party collection any costs incurred will be deducted from your final refund. We will refund you the full amount paid for the good less any costs to collect the goods, within 30 days of receipt of notice of cancellation.