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Business seller information
Y Frame Discounts Ltd
Unit 17A Unity Road
Kirkby In Ashfield
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
All goods are in stock and delivered within 5 working days of cleared payment if you live in Mainland UK (other areas take 2 days longer, Ireland 3 days longer). All items are shipped direct to your door, as we do not offer a collection service. Smaller items are sent by Royal mail and do not require a signature, larger items are delivered Monday to Friday between 8am and 4pm by our couriers, a signature is required upon receipt of goods.
All our items are brand new in the box, but due to the bikes being heavy and large you can sometimes get small rubs on the frame which is part of the transportation process.
Should you be unavailable to sign for an item it will returned to couriers local depot and a card will be left for you to re-arrange delivery.
The couriers cannot leave packages unsigned for. Please note any issues relating to damage of goods during transit must be reported immediately (less than 24 hours) and signed for accordingly, for us to proceed with a claim. Any late claims can not be processed or refunded.
All cycles are shipped boxed and require assembly before use.
All cycles and accessories are brand new unless clearly stated. Cycles come 90% assembled unless stated otherwise. You must check all nuts and bolts before riding the cycle as sometimes these can work loose in transit. Fitting of pedals, handlebar stem, front wheel, & seat is normally required. All of the above are tested before they leave us. Gears and brakes sometimes need minor adjustment. We reserve the right to alter specification without prior notice.
The pedals and threads are precession made on the crank and are fully tested before they leave the factory. You must put the pedals on the bike correctly. If you are sitting on the bike, then put the right pedal on the right and left pedal on the left hand side. You must put the pedals on by hand until it is impossible to do any more, but you should be able to turn them 3-4 turns before it gets stiff. If you do this incorrectly you will damage the threads and we will not cover this under the warranty
All bikes have a 1 year warranty and all warranties are return to base. If any work has been done on the bike by yourself or a third party to try to rectify a warranty problem then this will invalidate your warranty. The customer is responsible for the return postage.
All bikes must be checked and signed for on delivery BEFORE the driver leaves you stating that the goods are NOT damaged. If it is damaged you must state this when signing for the item by writing DAMAGED on the form. (Failure to do this will invalidate your claim and no refunds will be given) you have 24 hours from the time of delivery to report any problems.
Any shortages on delivery should be reported within 24 hours.
All bikes must be checked and tested within 7 Days of delivery, after this period your item will be covered by a 1 year return to base warranty. Please do not leave negative feedback before giving us the opportunity to resolve any problem.
Accessories are only covered by the manufactures warranty after 7 Days from Delivery.
Under the DSR cancellation agreement the customer is responsible for the arrangement of the return and return postage costs on any refused or unwanted item.
We try to describe the item as accurately as possible, but due to manufacturing changes, sometimes they change minor specifications without notice so we reserve the right the change these specifications without notice.
Y Frame Discounts Ltd will accept the return of any unused and unpacked item within 7 days of receipt. The customer is responsible for the safe return of the item in good condition in the original undamaged packaging. Any item returned used or damaged or with damaged packaging will be charged for. We are unable to accept any bike back which has been unpacked and built or any items attached to it like pedals etc.
Any food item is Non-Returnable.
After 7 days postage and a 15% charge will be deducted from the sale price to cover administration and restocking the item.
If an item was sent out FOC then the actual shipping cost will be deducted on return.
We will only refund the cost of 2nd class Postage if an item is faulty or for the return of a incorrect item sent out within 7 days.
Any item refused and returned back to us unused will be refunded minus actual postage cost , including FOC items. (normally £9.99) plus £9.99 return courier charge. So a refused item will normally cost you £19.98 for redelivery or this will be deducted from you refund.
Y Frame Discounts Ltd