This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Returns are accepted.
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel an order at any time up to the end of seven working days after you receive the goods.
If a buyer changes their mind about a purchase and asks us to cancel an order, we can do this and issue a full refund, providing that the order has not yet been dispatched.
If a buyer requests to cancel an order after the goods have been dispatched or delivered to them, then the following returns procedure must be followed:
The buyer must contact us and return the order to us at their cost, no later than 14 days after receipt.
The address to send returns to is:
Mad Dog Marketing Limited
Southery Mill, Sedge Fen Road
Downham Market, Norfolk, PE38 0PT
Returns must be received by us in their unused, original condition, and in the original packaging with any enclosed documentation. We will not accept returns if the goods have been opened or used.
Orders which are returned without our knowledge or authorisation will be treated as an 'unauthorised return' and will not be accepted. Unauthorised returns shall be disposed of after a period of 30 days.
Refunds for authorised returns will be processed within 7 days of receipt and will be issued via the original method of payment used by the buyer.