The items are individually priced and POST FREE IN THE UK the overseas postage reflects the real price we pay for the postage and the packing staff and materials. It is for that reason WE CANNOT OFFER POSTAGE DISCOUNTS normally on SOFT toys.
We hope you enjoy our good service!
ONE IMPORTANT THING.
99% of our UK customers get soft toys in 3-7 WORKING DAYS However your item will not fit through a letter box. If after 10 WORKING (M-F) days (Don?t count weekend or public holidays) after paying it has not arrived call your LOCAL SORTING OFFICE and ask them if they have it. It will probably be in a plastic mailing envelope if it is just 1 or two toys. Everyday items are returned to us uncollected by the customer and the Post Person did not leave a card. Customers say our post man always ?? but remember postmen get sick and go on holiday and the relief one may not do this ?.. . Please check with them. Thanks.
All overseas orders are sent by Royal Mail Air Mail small Packets. Packets travel much slower than letters. They travel even slower at Christmas times. Most things arrive in Europe within 10 working days and the rest of the world 15 working days but you might need to allow 25 working days in both. Remember to check your local post office guide.
NOTE some countries have consistently caused us delivery problems and we only offer delivery to those countries if the customer pays for the international signed for delivery service. If you live in Eastern Europe, South America, Africa, Far East,
Middle East and a few other countries you must select that service. We will not deliver normal Air mail to those countries.
We also can only send items that have a packed size under 900mm therefore some items cannot be sent overseas.
We try to send everything out the next working date unless we state a specific time frame. If you order by special delivery or expedited shipping YOU ARE STRONGLY ADVISED to also send us a message to mention that requirement. The eBay system (although good generally) does not highlight fast shipping requests. For example order after 10am on a Friday and your Special delivery order will leave Monday and arrive Tuesday. Order on a Monday after 10am and it will leave Tuesday and arrive Wednesday. We try hard to beat that by 1 day but this is not guaranteed.
# It is part of our terms and conditions that you will NOT LEAVE ANY NEGATIVE FEEDBACK until you have contacted us first by this website message to rectify any problem you may have. If you leave feedback before doing this we will ask for the feedback to be removed. If we fail to deal with you then you may leave negative feedback. We can assure you we will try to help.
# Larger items will need to be collected by the buyer Monday to Friday 9am to 3.30pm. Outside these times by arrangement only and may cost extra to arrange staff. SMALLER ITEMS MAY BE COLLECTED BUT A PACKING CHARGE MAY STILL APPLY. THIS IS BECAUSE MANY ITEMS ARE PREPACKED BEFORE AUCTION. Check before you bid or buy what our charge may be or expect it to be about half the P&P approx. in some cases.
# Combined postage is not available on free or low cost postage items. Some items cannot be combined. Check if that is important to you.
# Smaller items will be sent by Royal Mail*. Any item weighing over 1 KG will be sent parcel post our courier. Glass items must be collected.
# Valuable items and one off collectables will only be sent special delivery or courier and that costs around £6 upwards plus packing.
# Small light items like records, cards will go regular mail. A tracked service for most orders over £15 in value.
# Any item that is not as described can be returned for a refund, but please CONTACT US FIRST.
# We will try to send items out within 2 to 5 working days after payment and delivery will depend on the Royal Mail after that. The first day starts at 9am on a working day.
*NOTE RE PARCEL FORCE.
They have higher rates for some areas.
Most postcodes are zone 1 standard rate. Zone 2 is double the price and zone 3 trebles the price. Before you bid on an over 1kg item remember we will have to charge higher rates if you live in the zones below.
We may be able to save you money and send outside our contract but please contact us before you bid for a lower price.
UK parcel delivery zones For account customers, the cost of sending a parcel within the UK depends on what zone you are sending to and from. In the UK we have 3 zones. Prices and parcel delivery times vary by zone. For retail customers the cost does not depend on where you are sending to and from but just on weight.
Zone 1 England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.
Zone 2 The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3 Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.