14 Days Returns Guarantee If we have made a mistake, please contact us so we can resolve the issue immediately. For most items, you have the right to return your goods within 14 days of receiving them. However, this right does not apply to items that have been altered upon request, have missing labels or show signs of being used. If you wish to return goods using this right, you need to inform us within 7 days of receiving the goods. You must take reasonable care of the goods and immediately return them at your own expense. Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit. If you think we’ve sent you the wrong item or size, please double check the full description in the listing, including the UK size before requesting a return. If you have incorrectly ordered the wrong item we can exchange the item subject to stock availability, however additional postage charges will apply. To request a return or exchange please submit the request using the eBay resolution centre; our returns address will be provided. Thank you.