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Details about  12 x METALLIC COLOUR PENCILS TIN Colouring Shades NEW

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12 x METALLIC COLOUR PENCILS TIN Colouring Shades NEW
12-x-METALLIC-COLOUR-PENCILS-TIN-Colouring-Shades-NEW
Item Ended
Item condition:
New
Ended:
28 Aug, 2014 11:46:01 BST
Price:
£2.38
[
History:
]
Postage:
Will post to United Kingdom. Read item description or contact seller for postage options. | See details
Item location:
United Kingdom, United Kingdom

Description

eBay item number:
371002269682
Seller assumes all responsibility for this listing.
Last updated on  27 Aug, 2014 22:07:31 BST  View all revisions
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Item specifics

Condition:
New: A brand-new, unused, unopened and undamaged item. See the seller's listing for full details. See all condition definitions- opens in a new window or tab
Brand:

Crystal Edge

Quantity:

7-12

Item:

Pencils/ Paints/ Media

Size:

N/A

Material:

Wood

Sub-Type:

Pencils

MPN:

3918

Type:

Colour Pencils

Crystal Edge - 12 x METALLIC COLOUR PENCILS TIN Colouring Shades NEW

Crystal Edge - 12 x METALLIC COLOUR PENCILS TIN Colouring Shades NEW

  • eBay Listing > Crystal Edge Ltd > 12 x METALLIC COLOUR PENCILS TIN Colouring Shades NEW

Main Content

12 x METALLIC COLOUR PENCILS TIN Colouring Shades NEW

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Description

12 x Metallic Pencil Crayons in Tin

  • 12 high quality metallic colour pencils with soft leads
  • Suitable for numerous artistic techniques
  • Can be used on a wide range of materials
  • Handy Storage tin to keep colours separate and protect colour pencils
  • Brand new and unused
  • Dimensions of tin - L: 18.5cm x W: 10cm x D: 1cm
  • Weight 0.2kg + Packaging

Crystal Edge Ltd was founded in 2007; it is an established family retail business. We sell a wide variety of products ranging from Car Accessories, Arts & Crafts, Hardware/ Tools, Cookware, Giftware and numerous more.

We initially started our business from our garage at home and outgrew it within 3 months, but our main priorities and principals remain the same as when we first started with only a few products: 100% satisfaction, honesty, fast dispatch, hassle free returns and excellent customer service.

Our product range is constantly expanding so you are very welcome to browse the shop or search for anything specific you are looking for. We do not drop ship unless specified so you can be sure that if an item is shown as being in stock it definitely is.

You are more than welcome to order any item from our shop. We accept various simple payment methods which include PayPal, Postal Orders, Cheques and Credit/ Debit cards.

If you need to contact us you can email us at crystal_edge@live.co.uk or call our customer services line on 0560 1122385* Monday to Friday between 9:00am and 6:00pm.

We offer FREE delivery on all orders and fast same day dispatch if your order is received by 1pm.

* Standard rate call

Crystal Edge Ltd is pleased to help you with all aspects of your online shopping. If you would like to ask a question or make a comment on your experience of using our shop, please contact us by emailing us at crystal_edge@live.co.uk or alternatively calling our customer services team on 0560 1122385 (Monday to Friday 9:00 am - 6:00 pm). You can also write to us at the following address:

Crystal Edge Ltd
Halima House - Unit 3
8A King Edward Road
Leicester
LE5 4DB

Thank you for helping us to improve your shopping experience. We look forward to welcoming you back soon.

Thank you for taking the time to read our delivery FAQ’s. If your question is not answered here please contact us using the ‘Ask a Question’ link in the item listing and we will respond as soon as possible to your query. We welcome any comments or enhancements to our delivery policy please contact us at crystal_edge@live.co.uk.

What is your delivery policy?

How long will it take for my order to be sent out?

How much does delivery cost?

Can I order a product as a gift?

Can I order online and collect from your warehouse?

I have received the wrong products. What should I do?

My item has been damaged in transit, what should I do?

My order hasn’t arrived, what should I do?

What happens if you can’t deliver to my address?

Where do you deliver to?

I e-mailed customer services, but I haven’t had a reply yet.

My order is Urgent!

I have received other items ordered after yours?

Q: What is your delivery policy?

A: We despatch orders Monday to Friday between 9:00am to 3:00pm using a Royal Mail or Parcel Force service depending on which is specified in your order. Our basic services include Royal Mail 1st class Post and Royal Mail Tracked. We also offer Parcel Force 24 or Royal Mail Special Delivery Next Day for urgent orders if specified, please find further details in the table below:

Order placed and payment cleared by: Dispatched on:
Friday After 3pm, Saturday, Sunday Monday
Monday before 3pm, Tuesday before 3pm Tuesday
Wednesday before 3pm Wednesday
Thursday before 3pm Thursday
Friday before 3pm Friday
Special Delivery/ Parcel Force 24 We will try our best and post up to the deadline, if possible we will try and do a same day despatch.

We reserve the right to upgrade your delivery service or to use Royal Mail Recorded or Special Delivery service at our cost. We aim to dispatch all orders paid for by 3pm, the same day, however there maybe occasions when this is not possible. Orders will be dispatched on a first come first serve basis* as mentioned above.

If your order is urgent please let us know in advance either by leaving a note at checkout, by email at crystal_edge@live.co.uk or you can call us on 0560 1122385** and we will try our best to move it up in the queue. You can select an express delivery service during checkout.

Once your order has been dispatched we will send an email to your registered email address to confirm that your order is on its way. We will not list an item on eBay unless it is in stock and available to send to you so you are sure to receive your order straight away.Orders sent out by Royal Mail 1st Class Post cannot be tracked in the Royal Mail system. Crystal Edge Ltd will not be liable for any financial or other loss caused by delayed delivery however caused.

A re-delivery charge may be applied in the event that an order is undeliverable or has been returned back to us. Please ensure that your shipping address and postcode are complete and correct at the time of ordering.

We can only entertain claims of shortages if they are reported to us within 7 days of receipt. Please open your package as soon as you receive it to ensure you have received the correct items.

You will find a packing note with your order when you open your package and a VAT invoice is sent to your registered email address on dispatch.

If you are unavailable to accept delivery and the order is too large for a standard letterbox it will be taken back to the Royal Mail local delivery office (not the Post office)/Courier office awaiting collection. Orders are placed on the understanding that the buyer accepts responsibility for collecting the item from delivery office if they have missed the delivery.

Please note we cannot accept any responsibility for delayed deliveries during any postal worker strike or industrial action.

*Royal Mail Special Delivery Next day or Parcel Force 24 orders will take priority and are normally despatched the same day if the order is received and paid for by 3pm.

**Standard Rate Call (Monday - Friday 9:30am - 5:30pm)

Q: How long will it take for my order to be sent out?

A: Once you place your order, we will pick your items from our warehouse, and pack them for dispatch. If the order is placed by 3pm then we will try our best to dispatch the same day otherwise it will be dispatched the next working day.

Delivery is normally within 1-2 working days for 1st class post and 3-5 working days for standard post. All of our parcels are shipped via Royal Mail or Parcel Force. If tracking numbers are available then these will be sent to you by email. So you can keep up to date with the progress of your delivery.

Q: How much does delivery cost?

A: We offer free standard delivery on all of our items. Express deliveries are available but at an additional cost (please refer to individual listings for these prices as they are based on item weight).

Q: Can I order a product as a gift?

A: When packing the item we only put in a packing slip, which does not have any information relating to price on it. Unfortunately we do not currently offer any sort of gift wrapping service but we do try to ensure that the packaging is neat and secure.

If you would like your order sent to an alternative address please make a note of the address either by leaving a note at checkout, by email at crystal_edge@live.co.uk or you can call us on 0560 1122385*, but please ensure you provide us with the full shipping address and make sure the postcode is correct.

We do not take any responsibility for orders being sent to an incorrect or incomplete address and you may be charged for redelivery.*Standard Rate Call (Monday - Friday 9:30am - 5:30pm)

Q: Can I order online and collect from your warehouse?

A: Yes you can collect from our warehouse in Leicester. Please arrange a collection time by ringing us on 0560 1122385*.

*Standard Rate Call (Monday - Friday 9:30am - 5:30pm)

Q: I have received the wrong products. What should I do?

A: If your order is incorrect, you can return the unwanted items back to us by post for a refund or an exchange if the item is still in stock. Please ensure you enclose a copy of the invoice or the packing slip and make a note on it stating ‘Incorrect item received’ and detail which item you should have received instead.

Please click here for details of how to return items.

Q: My item has been damaged in transit, what should I do?

A: If you find that a product is damaged when you receive it, please return the damaged item back to us by post for a refund or an exchange if the item is still in stock. Please ensure you enclose a copy of the invoice or the packing slip and make a note on it stating ‘Damaged’ and detail which item is damaged and how.

Please click here for details of how to return items.

Q: My order hasn’t arrived, what should I do?

A: You should allow at least five working days for delivery after receiving a confirmation of dispatch email from us for your order.

If after 5 working days you have still not received your items, then you can contact customer services by phone on 0560 1122385* via e-mail at crystal_edge@live.co.uk.

Some items are sent via a tracked service and a tracking number would have been sent to you by email, you can use this to keep track of the progress of your parcel.

To ensure that you receive your reply and it does not get filtered through as junk mail; please include crystal_edge@live.co.uk in your list of friends.

Alternatively, you can write to us at:eBay Customer Services
Crystal Edge Ltd
Halima House - Unit 3
8A King Edward Road
Leicester
LE5 4DB

Please note we cannot ask Royal mail to investigate a missing parcel or make a claim for it until 15 working days have passed from the date of dispatch.

*Standard Rate Call (Monday - Friday 9:30am - 5:30pm)

Q: What happens if you can’t deliver to my address?

A: Sometimes there may be problems delivering to the address which you have given us.

If this happens, we will contact you to discuss this.

Q: Where do you deliver to?

A: We can deliver to any part of the United Kingdom. We can also deliver to the Channel Islands and the Isle of Man. At this stage we are not able to deliver to locations outside of the UK, including the Republic of Ireland or Mainland Europe.

Sometimes there may be problems delivering to the specific address which you have given us. If this happens, we will contact you to discuss this.

Q: I e-mailed customer services, but I haven’t had a reply yet.

A: Please allow at least one working day for us to deal with your query. Please check your eBay messages inbox as well. You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add crystal_edge@live.co.uk to your list of friends.

Q: My order is Urgent!

A: Please make a note stating that the item is required urgently either by leaving a note at checkout, by email at crystal_edge@live.co.uk or you can call us on 0560 1122385*. Alternatively you can select an express service so either Royal Mail Special Delivery Next Day or Parcel Force 24 and we will try our best to dispatch the item same day.

You can speed up delivery by paying immediately via PayPal and the quickest way to order is via the eBay checkout.

Q: I have received other items ordered after yours?

A: This is not unusual. Royal Mail routes may differ depending on parcel origination and destination locations. Packets can also be mis-routed resulting in items being ‘lost’ for many days. Please be assured your order will arrive.

We are happy to exchange or refund goods within 14 days of delivery. If for any reason, you are not entirely satisfied with your item, please contact our customer service team on 0560 1122385* or via email at crystal_edge@live.co.uk.

We strive to ensure all issues are resolved quickly and efficiently with a positive outcome. We accept returns for an exchange or refund provided the item(s) are returned in brand new and resalable condition with its original packaging.

Please be advised that Crystal Edge Ltd will not cover any postage costs for returned items, unless it has a manufacturing defect and upon receiving proof of postage cost. We will provide a replacement or a refund upon request.

Crystal Edge Ltd - Returns Dept
Halima House - Unit 3
8A King Edward Road
Leicester
LE5 4DB

The parcel should contain:

  • The item(s) you purchased that you wish to return
  • A copy of your invoice, clearly stating which item(s) you are returning and why

We are unable to accept any responsibility for items which are lost or damaged in the post. You must ensure that your item(s) are securely packaged and obtain a proof of posting. Please return items via Royal Mail 2nd Class post or Royal Mail Standard Parcels.

If you need any advice on returning items by post please contact our customer service team on 0560 1122385* or via email on crystal_edge@live.co.uk.

*Standard rate call (Monday - Friday 9:30am to 5:30pm)

Refunds

We are happy to exchange or refund goods within 14 days of delivery.

Goods must be returned with your receipt and be in the condition they were purchased. Our refunds policy is in addition to your statutory rights. There are exceptions to our Refunds Policy for certain items.

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.Sale of Goods:
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:

  • Conform to the description we have given you.
  • Be of satisfactory quality.
  • Be fit for purpose.
  • Be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations:
Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).

If you want to cancel, you must do so within seven working days after delivery of the goods.
To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.

You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to:

Crystal Edge Ltd - Returns Dept
Halima House - Unit 3
8A King Edward Road
Leicester
LE5 4DB

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.

Once we have received your notice of cancellation and the items we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the account or card with which you paid.

Business seller information

Crystal Edge Ltd
Company registration number: 6073085
VAT number: GB 916702332
Print version

Returns policy

After receiving the item, cancel the purchase within
Return postage
14 days
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Return policy If for any reason, you are not entirely satisfied with your item, please contact us by email or phone. We strive to ensure all issues are resolved quickly and efficiently with a positive outcome. We accept returns within 14 days of the date of purchase for a full refund, provided they are returned to us in brand new and resalable condition with original packaging. Please be advised that Crystal Edge Ltd will not cover any postage costs for returned products, unless it has a manufacturing defect. We will provide a replacement or a refund upon request.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.

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