If your item is received Faulty or Damaged we will either offer to arrange an exchange if we are still in stock of the item or we will accept a return. You the customer will be responsible to arrange for the item to be sent back to us unless we agree to send out a courier to collect. We will only refund you for your return postage costs if we have agreed & confirmed, by email, the method of returning and the return postal price, prior to you sending the item back. We will only refund you for the returned item and your laid out postage cost, only upon us receiving the item in its original sealed condition, including all it parts that we provided with it. Unwanted item being returned under the 7 day cooling off period: If you have lost interest in your item or you have purchased the wrong item and no longer want the purchased item. With most purchases we are obliged under the Distance selling regulations to accept a return, within 7 working days from and including the day you received your item, however, you the buyer will be responsible to pay for the cost to return this item by recorded delivery. The buyer must inform us of this within the 7 working days cooling off period and we must be in receipt of the item within 3 working days of you informing us. We will only refund you for the returned item (and not our delivery charge), only upon us receiving the item in its original sealed condition, including all it parts that we provided with it. Sometimes (i.e. where an item is supplied included FREE POSTAGE at point of ordering or in some other events) we may charge a 15% restocking fee which will be deducted from your refund. We can also offer an exchange for other items within our shop and you may use your credit from the returned item and you must debit or we will credit you, the difference if the new swapped item is a different price. Our Bottom-line return policy is that we want YOU the customer to be HAPPY with our Service.
We strive for positive feedback as well as five star ratings, harmonious relations and even some friendships and
we would be extremely grateful to you if you leave us positive feedback.
Negative feedback doesn't go away automatically and is extremely harming to any business/shop on eBay
and should only be left as a last resort!
Terms & Conditions
We try to be fair and accurate with all of our listings, we therefore request that you please read each description carefully before making your purchase.
We give you the information that is supplied by our vendors and if you have reason to believe that any of our information is incorrect, please email us so that we can investigate this further and change any relevant details.
Customer service is of utmost importance to us and is treated with high priority.
If you have a problem with your purchased item or the service that you have been provided, please send an email to us so that we can work together to resolve the issue.
We are always extremely fair and always try to work with our reasonable customers resolving any issue.
We will make every attempt possible to resolve the issue if we made a mistake (It happens!!!).
Please do not assume a mistake is intentional. Please let us know if our service could be better!!
By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder. You've read and agree to the Global Postage Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Postage Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount.