We accept Visa, MasterCard, Switch and PayPal.
Full payment must be received before goods are dispatched.
For prompt dispatch you can pay via PayPal.
UK tax at current rate is included in all our prices. Payment for items purchased through eBay must be made within 5 working days of the initial order. Accepted payment methods are shown in the eBay item listings. Towequipe reserve the right to notify eBay of any unpaid items via any appropriate method, including the feedback system and the Non Payer system.
No goods shall pass from the company to the customer unless and until the customer has made full and complete payment to the company.
It is the customer's responsibility to make sure the correct item is purchased for their vehicle. With towbars, the years stated on the listing signify the vehicle manufacturer's production run. If the incorrect product is supplied due to the customer selecting the wrong product, then Towequipe Limited will exchange the product but the customer will have to pay the handling charge.
Shipping to the UK and most of the EU EXCLUDES GREECE, MALTA, SPANISH ISLANDS, CYPRUS
Due to fraud we do not allow collection from our premises. Please do not commit to purchase if you wish to collect this item.
(Not PO Boxes or BFPO address)
Please check for the delivery time below the 'Buy it Now' button as this varies from product to product.
We do not normally ship on the day when you place your order.
Once the item has left us, it is the responsibility of the carrier to attain the target delivery time. We do supply your contact details for the carrier upon the order being dispatched. Please contact our office if you need us to chase the delivery.
IMPORTANT - IF THE ITEM IS DELIVERED DAMAGED YOU MUST SIGN FOR IT AS DAMAGED AND NOTIFY US WITHIN 24 HOURS OR WE CANNOT MAKE A CLAIM FOR MISSING GOODS AND CANNOT REPLACE THEM FREE OF CHARGE.
Towequipe Limited will not be held responsible for any costs incurred due to a faulty product unless it has been agreed with a prior arrangement by Towequipe. This clause does not affect your statutory rights.
The company does not accept responsibility for any damage caused by our products being used for purposes other than those for which they have been designed.
Customers have 14 days from receipt to return any goods for reasons other than the item being faulty or errors made by Towequipe Limited. We do not accept goods back outside this time frame.
There are two options:
1.We can arrange for the item to be collected at a cost of £25 on an appointed working day. Failure to be available on the arranged date will result in a further collection charge of £25. It is the responsibility of the customer returning the item to ensure that it is packaged well for the return journey. Upon receipt of the full goods back in a resaleable condition, a refund for the purchase price of the goods will be made via the original method of payment. For items collected outside of the mainland UK and in some Scottish postcodes, the collection charge will be different, please ask for further details.
2. You arrange for the items to be shipped back to our offices under your own method of carriage. The customer is liable for the safe transportation of goods until they are received back at the company's offices. Upon receipt of the full goods back in a resaleable condition, a refund for the purchase price of the goods will be made via the original method of payment.
3. We do not offer a collection on Roof Boxes; if the customer wishes to return the item for any reason it is their responsibility to return it to our offices.
No items for returns can be accepted at the company's offices without prior agreement and without a copy of the RMA which will be emailed to you upon application to return the goods.
Towequipe was founded as a small family business in the 70's by Roland Rowson who had previously been the director of a chain of towing accessory shops in the Midlands. The company initially offered a towbar fitting service in the Midlands area but in 2001 moved on to retailing merchandise online. Today, Towequipe employs over 40 people, has become the biggest retailer of towing equipment who sells directly to the consumer.
We offer excellent customer service and fantastic technical support. This winning combination has helped us to become number one retailer of towing equipment on eBay.
In 2005 we introduced new product lines, now offering a conclusive selection of various automotive and leisure products. We would not be where we are today without our loyal customers, 50% of whom purchase from us again within 6 months.