Maes-y-Clawdd, Maesbury Road, Oswestry, Shropshire, England
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We provide a 14-day 'No Questions Asked' Return Policy. This means that if for any reason you should wish to return a product(s) bought from us, you are totally free to do so. Provided that the return met the following conditions, we will give you a refund, (A 20% restocking fee will be applied to all door and frame sales):
-- Item(s) are returned within 14 days of receipt
-- Item(s) are returned in brand new and resalable condition with original packaging
-- Accompanied by order receipt.
Important: While orders can be cancelled before it is paid for or shipped out. Please note that once an order is paid for, it is normally shipped out within 24 hours. Although we will try our best to stop it from being shipped, we can not guarantee it.
* Note: Please be advised that J.C.Dyke Supplies Ltd will not cover any postage costs for returned products. These costs must be covered in full by the purchaser unless the product suffers from a manufacture defect.
Can you please inspect your item for damage on delivery.
If the item is damaged please sign for it “Damaged”
If you sign for the goods in 'Good Condition' we will not be able to process a claim.
Please keep all packaging in case of inspection
Always retain a proof of postage when returning an item to us as we can not accept responsibility for items not received.
If you receive a faulty/damaged product please send us an eBay message or phone 01691 670314 and we will do our best to resolve the problem as quickly as possible.
Your legal rights are not affected by this policy.