EXPRESS UK COURIER SERVICE. 15KG NEXT DAY COLLECTION & 24 HOURS PARCEL DELIVERY.

Welcome to Logistix Guru. Please READ below before you order.

THIS SEVICE IS FOR UPTO 15KG UK NEXT DAY COLLECTION & 24 HOUR DELIVERY SERVICE.  CHEAPEST PARCEL COURIER DELIVERY.

> Purchasing this service, you are agreeing to all of our conditions and please carefully read before you commit to buy this service.

Limitation of the Service:

Maximum Length: 150cm

Maximum Girth: 300cm

Maximum Weight: 30kg

Maximum Volumetric Weight: 40kg

*Price includes fuel surcharges and VAT, no extra charge!

 *Same day collection available but not guaranteed, next day delivery

*Tracking number provided

*Standard insurance offered & you have the option to take extended insurance

**PRINTER REQUIRED FOR THIS SERVICE**

(If you do not have a printer, we can post a courier label to the collection address for £1.00, please email for details)

4 important steps to be sure your parcel fits this service:

Measure & weigh your parcel to confirm it fits the following:

> Max weight: 15kg

> Max Volumetric weight: 15kg

> Max Girth: 300cm

> Max Length: 150cm

Step 1: Weigh your parcel to obtain your actual weight (must not exceed 30kg) 

Step 2: Calculate the volumetric weight - Length x width x height / by 5000 (example: 70cm x 40cm x 40cm /5000 = 22.4kg (must not exceed 15kg)

Step 3:  Calculate your parcels girth: Length + twice width + twice height (Must not exceed 300cm)

Step 4: Measure the length of your parcel (must not exceed 150cm)

 If all of your measurements fit, you can use this service, if they don't fit, please see our other services available in our ebay shop or contact us for a quote!

You can call our team on: 020 7702 7005 or Email:  eastend.ebay@gmail.com our office open 9am - 5pm Monday to Friday

How to order a collection:

Click “buy it now” to purchase this service.

 Once payment has been sent, please email eastend.ebay@gmail.com with the following information:

Your Details:

1) Your eBay ID:

2) Your Email:

3) Your Tel:

Parcel Details:

4) Contents Description:

5) Weight (kg):

6) Length (cm):

7) Width (cm):

8) Height (cm):

9) Preferred Collection Date:

10) Time: YOU MUST BE AVAILABLE 9AM-6PM ON YOUR PREFERRED COLLECTION DAY

Sender Details:

11) Sender Name:

12) Sender Tel:

13) Sender Email:

14) Sender Full Address:

15) Post Code:

Recipient Details:

16) Recipient Name:

17) Recipient Tel No:

18) Recipient Full Add:

19) Post Code: 

What happens next?

> Once you order has been received Logistix Guru will email you a courier label.

> You must print the courier label and attach it to the parcel for collection.

> The label must be attached or the courier driver will reject the collection.

> Orders must be received before 09:30am for same day collection.

> Collection will be carried out between 9am and 6pm Monday to Friday (excluding of Bank or Public Holiday), our driver cannot call before collection and collection times cannot be confirmed.

> Parcel has to be given by someone to the driver. It can not be left somewhere for the driver to collect by himself. 

> Purchasing this service, you are agreeing to all of our conditions and please carefully read before you commit to buy this service.

FAILED COLLECTIONS:

If your collection fails due to the parcel not being ready or you not being home, there is a £5 charge to re-book your collection. We will invoice you via PayPal to re-book your collection. This cost will not be covered by Logistix Guru, our drivers carry logs to confirm why the collection has failed.

Maximum length: 150cm, Maximum Girth 300cm, Maximum weight: 15kg, Maximum volumetric weight: 15kg

Questions and Answers:

> My Parcel was not collected what should I do?

Call our office on 02077027005 or email eastend.ebay@gmail.com we will re-book the collection for you or we can offer you a full refund.

> I wasn’t in when the driver turned up?

Call us or email us with when you would like the collection to be arranged for and we will re-schedule this for you. Please note there is a £5 re-booking fee if the driver turns up and the goods are not ready or no one is home.

> I have more than one package?

Each service is based on one parcel, if you wish to send more you will need to purchase additional services.

> Will it be ok to write the address on the parcel with no label attached?

No, the label must be attached for collection, without the label the driver will not collect your parcel!

> How should my item be packaged?

Your item should be fully packaged in a cardboard box. It should be packaged as well as possible to protect the item during transit. Packing your item in bubble wrap alone or something similar will not be accepted for collection by the driver. Failure to package your item well may result in your claim being declined should there be any damages.

The Drivers:

· Drivers will not call prior to collection.

· Drivers will not collect parcels that are not fully packaged in a cardboard box.

· Driver will not supply labels or packaging.

· Driver has the final word on collection and if he/she refuses your collection you will be offered a full refund.

 Excluded items: These items should not be sent using our service and will not be covered by insurance:

•  Animal skins/ furs/ any animal parts, Articles of exceptional value, (works of art, antiques, precious stones and silver)
• Any items containing glass/ fishtanks/ shower doors
• Dangerous goods/ Hazardous materials/ Fireworks.
• Liquids / Adhesives / Paint
• Firearms / Swords / Knives / Weapons
• Live animals
• Money, Keys, Negotiable items & Payment cards
• Perishable goods
• Personal effects
• Plants / Seeds
• Pornographic materials
• Passports / Birth Certificates
• Tobacco and tobacco products / Drugs / Medicines
• White Goods (Fridges, Ovens, Microwaves, Washing Machines, Dishwashers etc.)
• Fire Extinguishers
• Furniture (Unless Flat packed)
• Engines / Generators or any part containing or having contained oil unless
• flushed through
• Batteries (Except Dry Cell)
• All dangerous goods, flammable liquids and gases

> NOT READY WHEN DRIVER TURNS UP FOR COLLECTION, if for any reason you are not ready or fail to hand over your package when the driver turns up for collection then there will be a surcharge of £5.00 for a re-booking and collection. Unfortunately these costs cannot be absorbed as scheduled collections are tracked and billed by the courier companies. The driver will have a log and visual evidence of a failed collection attempt, which we will be able to produce in disputed collections.

> Packaging - All parcels must be fully packaged and protected. It is your responsibility to ensure your parcel is packaged properly to protect it in transit. If you parcel is not packaged well, UPS may decline your claim should your item be damaged. PPL-Logistics are not responsible for you not packing your parcel properly.

> Incorrect information provided for your parcel may result in the driver not accepting your parcel, you would not be refunded, please if you do have any questions or are unsure please email us. We are here to help!

> Extended insurance can be taken; this would be at an additional cost, please contact Logistix Guru for an insurance quote.

> Insurance Claim: No insurance claims will be accepted or processed for the following items Furniture (Chair, Table, sofa, Bed, wardrobe, mattress etc); TV and TV Units; any kind of Ceramic and Glass item or which is partially made of glass for example Windows, Mirror, Door Panels etc.; any musical instrument. You are covered for up to £50 for loss or damage. IMPORTANT: The receiver of the boxes should sign for the parcel/boxes as damaged otherwise we cannot pay out the insurance claim.

> Contents of Parcel: In order to make a claim, you must confirm the contents of the parcel and report any missing or damaged items within 24hrs or receiving goods.

> Bank Holidays or weekends – No parcels will be collected or delivered on bank holidays or weekend

Excluded postcodes for collections (Sur-charges will apply)

The following Postcodes incur additional Delivery Charges,

*All destinations outside the UK mainland, including Northern Ireland.

*Scottish Highlands:

IV2, AB37-38, 41-45, 51-56, FK20-21, IV1, 3-40, 52-54, KW1-14, PA21-39, PH15-41

*Scottish Offshore:

HS1-9, IV41-49, 51, 55-56, KA27-28, KW15-17, PA20, 40-49, 60-78, PH42-44, ZE1-3

*Isle of Wight:

PO30-41

*Isle of Man: All areas

*Channel Islands: All areas

*Dublin:

1-24 & Rest of Eire

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We always aim to provide excellent customer service. However very rarely there will be times when the system will let us down, however we will be on hand to resolve any issues and we will keep you informed by telephone & email at every stage. Our main office is open 9am to 5pm Monday to Friday. – Thank you

Thank you for looking; if you have any questions we are happy to help, we look forward to speaking with you soon.

Kind regards

Logistix Guru