We know that you will be pleased with your purchases from Fierce PC. However, there may be occasions when you will need to return items to us.
RMA Number Required
When returning an item for any reason you must contact us first to obtain an RMA number. Please e-mail us at firstname.lastname@example.org or phone on 0844 332 1223 and we will issue one to you. If you return an item without the RMA number this may result in the item being rejected or returned to you.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, You must sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. We will reimburse reasonable return carriage costs, e.g. Royal Mail Recorded. We will not reimburse Express or Special Delivery costs, but only when agreed in advance.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. We will reimburse reasonable return carriage costs, e.g. Royal Mail Recorded. We will not reimburse Express or Special Delivery costs. Return carriage refunds must be agreed in advance of the return. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. If you used our free returns service there will be a reasonable additional charge to cover this which you will be informed of by our technicians.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
If you Change Your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Fierce PC, we'll issue a full refund for the product. Please note this policy has some limitations.
Using our free returns service
This option is only available for items damaged in transit or faulty on arrival. Please e-mail us at email@example.com within 7 days of delivery stating your invoice number and a description of the fault and we will send you an e-mail stating the date for the collection and a returns label that you can print and attach to your package. Please do not stick anything to the manufacturers packaging. Damage to the manufacturers packaging may be taken into account when processing your refund.
Collections will take place between 8.30am and 8pm (5.30pm for business addresses) on weekdays only. It will take 3-5 working days to return your item to us. Please note that we cannot state a specific time for collection.
Please see our home page for additional distance selling regualtions information.