We do our best to describe each item we sell accurately with a detailed description. If you have any questions please free to contact us using the "Ask the seller a question" link above or call us on 0203 371 1178 (Mon - Fri, 9.30am-5.30pm. For our full terms and conditions, please see our terms and conditions section.
Returns Authorization must be provided to you before sending the item back. Once authorization has been given to you and the item is received back , we will check the basic information (including the serial number / nature of return) and you will be either offered a replacement or refund. All serial numbers on items are recorded before items are sent out to prevent items being switch and returned. Please note where we are unable to change the item we reserve the right to provide a refund.
1. Faulty and Damaged Products
Products that are Faulty or Damaged In Transit (Rejected)
In the event that, upon delivery, it is apparent that a delivered Product is obviously damaged, you must report this to the delivery person at the time of delivery. if you do not wish to accept the delivery please write “faulty” or “damaged” as the case may be on the delivery docket, together with a brief description of the particulars of the damage. You should ask for and retain a copy of the delivery docket. The delivery person will then return the Product to the distribution centre. We will contact you to arrange reimbursement of your payment.
Products that are Faulty or Damaged in Transit (Accepted)
If you do happen to accept delivery of a Product and subsequently discover that it is faulty or damaged, DO NOT USE THE PRODUCT.
In the event that you take delivery of the Product, but subsequently discover that the Product is faulty or damaged, you must inform us of this as soon as is reasonably possible by calling (087) 1474 1118, describing the fault or damage in as much detail as possible. Photographs are often a good way to communicate specific damage. Any use by you of the Product will be construed as your acceptance thereof and will restrict our ability to replace or repair the Product or to refund you. Please retain all original packaging. Once we have verified the fault or damage and advised you as such, you will be entitled either to have the Product replaced or repaired or to receive a refund for the Products. You will be offered a replacement or repair in the first instance, but where a replacement or repair is not possible, for example because the Product or parts no longer exist, a refund will be offered instead. All refunds are credited via your original payment method and will be credited within 30 days from our verification of the fault or damage.
2. Refunds and Replacement Items
Where a replacement or refund has been deemed appropriate, this can only be processed once the original goods are returned to us in their original state and condition. All instruction manuals, accessories, and cables must also be back in our possession, any products returned opened, incomplete or without the original packaging will incur a 25% restocking fee. Please do not return items to the registered office but email us for an authorization number first. Goods sent back, without prior authorization, may not be identifiable and therefore no refund will be issued without seeking authorization first.
3. Rights of Cancellation
A. Your Right to Cancel (Refund)
Under the Consumer Protection (Distance Selling) Regulations 2000, you have an right to cancel an order up to fourteen working days after the day of delivery (the “Cancellation Period”, as defined below). You should exercise your right to cancel an order within the Cancellation Period by writing to us via email at email@example.com.
Cancellation Period – from the date you place an order until fourteen working days after the Products have been delivered. Please note that we are not able to cancel or refund any computer software that has been dispatched.
B. Return of canceled Product
Before Products can be returned you must contact us for returns authorization. Please email us at firstname.lastname@example.org
We will provide you with details of how you should return Products, including the address to which you should return Products.
Where a Product has already been dispatched, customers exercising their right to cancel must ensure that reasonable care is taken of the Product and that the Product can be restored to us (at your expense) in an 'as new' condition, without any damage caused by excessive or unreasonable use. The Product must be returned in its original packaging to prevent any damage in transit. As we will need to return the Products to the Manufacturer, any unreasonable damage you have made to the Product may result in you not receiving a full refund . You must include with the Product all instruction manuals, cables, remote controls or any other accessories together with any premium offers or free gifts offered with the Product.