This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
If your goods haven’t arrived as expected, please email us via ebay or contact 0871 984 4440 so we can look into this further
DAMAGED / MISSING ITEMS / WRONG ITEMS
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.
If damage is noticed at point of delivery the order can be refused and returned with the driver.
We would advise that you let the driver unpack your appliances so you can check them upon receipt.
We understand that sometimes you will not be available to receive your goods. For all items except large items (kitchen appliances and large TVs), our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts.
RETURNS POLICY FOR AIR CONDITIONERS AND DEHUMIDIFIERS
TECHNICAL SUPPORT & WARRANTY INFORMATION
Technical support and warranty cover on Air Conditioning equipment is provided either directly by AirconDirect or by the product manufacturer as follows:
MEACO products - 1 year warranty provided by manufacturer - Contact 01483 234900
EBAC product - 2 year warranty provided by manufacturer - Contact 01388 605061
All other manufacturers - Warranty provided directly by AirconDirect - Contact 0871 984 4440
RETURNS POLICY FOR All OTHER ITEMS LISTED ON BUYITDIRECTDISCOUNTS
Faults Occurring Within 28 Days of Receipt: If any product develops a fault within the first 28 days, we can offer you a repair or a replacement whichever is more convenient. If you purchased a large kitchen appliance or a TV over 32" we require you to contact the manufacturer in the first instance who will arrange for a onsite visit from an engineer.
If an engineer is unable to repair the goods they will provide a reference number and direct you back to us to arrange a replacement. Please ensure you have the reference number to hand when you contact us. Unfortunately we are unable to provide a replacement until the original goods are back with us.
Faults Occurring Within 1 year (3 months for refurbished products): If you've had the product for up to 1 year, your product will be repaired directly by the manufacturer. If that's not possible we will give you a replacement, or if that's not possible, a refund.
Faults Occurring After 1 year but within manufacturer’s warranty period: Please contact the manufacturer directly to arrange a repair.
PLEASE NOTE THAT DEAD PIXELS (UNLESS 3 OR MORE) ARE NOT A FAULT, THIS COMES DIRECTLY FROM THE MANUFACTURER
If you send any product back with the above this will be classed as unwanted and a restocking fee will apply